Nicholas Petruzzi
San Antonio,TX
Summary
High-Energy Guest Service Representative with expertise in promoting customer satisfaction through exceptional service delivery. Achieved increased efficiency in service operations and enhanced customer satisfaction by leveraging strong knowledge of food and beverage industry and proficiency in multiple POS systems. Focused on team management, staff training, and inventory control to drive operational success.
Overview
15
15
years of professional experience
Work History
Bar Manager
Benvenuto II
New York, New York
05.2025 - 07.2026
- Created drink recipes and menus aligned with customer preferences to enhance satisfaction and profitability.
- Developed seasonal drink menus to enhance guest experience and promote creativity.
- Trained and supervised staff on cocktail preparation and customer service techniques.
- Managed bar staff by training new hires and implementing disciplinary actions to maintain high service standards.
- Maintained inventory levels and ordered supplies to keep the bar fully stocked.
- Implemented safety protocols to ensure compliance with health regulations and standards.
- Fostered a positive team environment through effective communication and conflict resolution.
- Partnered with kitchen staff to design food and drink pairings that elevated guest dining experience.
Manager
PJ's Restaurant
Baldwin Place, USA
01.2019 - 05.2024
- Managed daily restaurant operations to ensure smooth service flow.
- Supervised staff training to enhance service quality and efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored inventory levels to prevent shortages and waste management.
- Enforced health and safety standards in food preparation areas.
- Collaborated with kitchen staff to maintain menu consistency and quality.
- Ensured compliance with all applicable laws, regulations, industry standards.
Bar Supervisor
Somers 202 Restaurant and Bar
Somers, USA
01.2013 - 12.2018
- Supported GM in managing daily operations to maintain service quality
- Facilitated daily pre-shift and weekly departmental meetings to enhance team communication and operational efficiency
- Collaborated with product sales representatives to align inventory with customer demand
- Managed weekly inventory to ensure adequate supply and minimize shortages
- Continually monitored bar and took appropriate action to ensure quality and service standards were consistently met
- Supported GM in daily operational tasks
- Facilitated communication with product sales representatives
Bar Supervisor
151 Bar and Grill
Brewster, USA
03.2011 - 12.2013
- Managed daily operations to ensure seamless service and adherence to business standards
- Liaised with product sales representatives to enhance product knowledge and selection
- Created cocktail menus following restaurant concept and current trends
- Performed weekly inventory checks to maintain accurate records of supplies and optimize ordering.
- Conducted weekly inventory to maintain stock levels and support operational needs
Education
Corporate bartender training program -
College of Westchester
Skills
- Cocktail crafting
- Menu development
- Health compliance
- Safe serving practices
- Inventory management
- Vendor management
- Vendor negotiation
- Operational efficiency
- Quality improvement
- Staff training
- Training
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
Timeline
Bar Manager
Benvenuto II
05.2025 - 07.2026
Manager
PJ's Restaurant
01.2019 - 05.2024
Bar Supervisor
Somers 202 Restaurant and Bar
01.2013 - 12.2018
Bar Supervisor
151 Bar and Grill
03.2011 - 12.2013
Corporate bartender training program -
College of Westchester