Nick Pettit
IT Professional
Surprise,AZ
Summary
IT professional with 16 years of experience, including 5+ years in leadership roles. Skilled in aligning technology with business needs, managing complex application portfolios, and leading high-performing teams. Strong background in Cerner Millennium, system integrations, IT service delivery, and cross-department collaboration.
Overview
18
18
years of professional experience
5
5
Certifications
Work History
System Analyst
City of Glendale
Glendale, AZ
03.2024 - Current
- Point on the Central Square enterprise asset management system for Water, Facilities, Parks, and Transportation departments.
- Provisioned and maintained the Origami risk management and HR application, ensuring optimal performance and user accessibility.
- Co-managed the Avigilon security camera software and served as a certified backup administrator for the Velocity access control system.
Information Technology Manager
Northern Arizona Healthcare
Flagstaff, AZ
10.2021 - 03.2024
- Managed a nine-member IT team (analysts, architects, senior analysts, and interface programmers), delivering 2,000+ tickets annually, 15 successful go-lives, and multiple enterprise system integrations.
- Led critical conversations between IT, revenue cycle, clinical operations, finance, and external vendors, aligning priorities, resolving issues, and ensuring smooth execution of complex technical initiatives.
- Directed incident management and response activities, coordinating technical teams and leadership to drive rapid resolution, clear communication, and risk mitigation during high-impact events.
- Oversaw interface development and integrations between Cerner EMR and third-party applications, improving data flow, reducing manual work, and enhancing patient and staff experience.
- Implemented enhancements to coding and billing systems that increased clean claim rates and generated significant revenue gains through optimized claims processing.
- Managed divisional change control processes and served as backup IT service manager, overseeing planning, scheduling, communication, and adherence to ITSM standards.
- Built strong cross-department partnerships to ensure technical solutions met operational needs without disrupting application infrastructure.
- Led vendor optimization efforts—including Flywire statement consolidation—to streamline patient billing and improve payment workflows.
- Coached and developed team members through structured feedback, performance evaluations, and skill-building plans, fostering a culture of accountability and growth.
Revenue Cycle Applications Analyst
Northern Arizona Healthcare
Flagstaff, AZ
10.2018 - 10.2021
- Led the organization-wide rollout of Flywire bill pay across two hospitals and all clinics, managing user provisioning and ensuring seamless integration to streamline payment processes.
- Built a Kofax document management solution from the ground up, integrating scanners with Cerner to enhance revenue cycle workflows and document processing accuracy.
- Served as a key resource in planning, department coordination, and testing for major Cerner EMR upgrades, ensuring successful implementation across hospitals and clinics.
- Spearheaded eSignature implementation across two hospitals, clinics, and emergency departments, managing form building, training, and provisioning to save thousands in paper waste.
- Managed user provisioning for FinThrive, provided backup for patient accounting, and collaborated with the Business Intelligence team to troubleshoot and optimize revenue cycle reporting solutions.
Enterprise Applications Analyst
Northern Arizona Healthcare
Flagstaff, AZ
06.2014 - 10.2014
- Collaborated with stakeholders to define business needs, translating them into actionable application requirements, ensuring alignment with organizational goals.
- Evaluated systems, identified enhancements, and oversaw deployment and integration of applications, improving functionality and operational efficiency.
- Developed and executed test plans to verify application functionality and optimized performance, maintaining high-quality standards and efficient operations.
- Ensured application adherence to security policies and industry standards, mitigating risks and supporting regulatory requirements.
- Managed relationships with users, IT teams, and vendors, delivering clear communication, training, and documentation to support successful project outcomes.
Helpdesk/Desktop Support Supervisor
United States Air Force
07.2008 - 06.2014
- Oversaw base-wide computer desktop deployment initiatives, successfully coordinating the migration from Windows XP to Windows 7, enhancing system performance and security.
- Managed operations for a 13-member team, mentoring Airmen as an NCO, providing training and coaching to drive professional growth and mission success.
- Oversaw project scoping, incident management, and work order prioritization, ensuring efficient workload distribution and timely completion of critical IT tasks.
- Selected ahead of peers for a key operations leadership position, demonstrating exceptional leadership and technical expertise in high-stakes environments.
- Streamlined coordination of client systems support, maintaining operational readiness and delivering reliable IT services across Offutt AFB.
Education
M.S. - Information Technology & Management
Trident University
01.2021
B.S. - Leadership
Trident University
01.2017
A.A.S. - Information Systems Technology
Community College of the Air Force
01.2014
Skills
IT leadership and strategy
Project management expertise
Project leadership across teams
Collaborative team management
Relationship management
Accomplishments
- Strengthened employee engagement by ensuring team members had a meaningful voice in decisions affecting their work, clearly communicating organizational goals, and driving alignment between leadership priorities and day‑to‑day operations.
- Led the successful go‑lives of multiple clinics and hospital operations, directing technical resources and cross‑functional coordination to enable scheduling, registration, HIM, and billing workflows across the organization.
- Managed the enterprise eSignature implementation, overseeing the transition from paper to tablet‑based digital intake forms, reducing paper waste, improving audit trail capabilities, and ensuring secure asset procurement and deployment in compliance with IT security policies.
Certification
ITIL Foundations Certified
Timeline
System Analyst
City of Glendale
03.2024 - Current
Information Technology Manager
Northern Arizona Healthcare
10.2021 - 03.2024
Revenue Cycle Applications Analyst
Northern Arizona Healthcare
10.2018 - 10.2021
Enterprise Applications Analyst
Northern Arizona Healthcare
06.2014 - 10.2014
Helpdesk/Desktop Support Supervisor
United States Air Force
07.2008 - 06.2014
B.S. - Leadership
Trident University
A.A.S. - Information Systems Technology
Community College of the Air Force
M.S. - Information Technology & Management
Trident University