Nicholas Phares
WOODRIDGE,ILLINOIS
Summary
I am eager to advance my career with a company where I can apply my skills and experience to excel in a challenging environment, contributing to both personal and Siemens' success. With 13 years of proven sales expertise, I specialize in customer service, relationship building, negotiation, sales closure, and customer retention. My strong communication, and problem-solving abilities allow me to collaborate effectively with colleagues and deliver exceptional customer satisfaction. Committed to driving business success through innovative strategies and continuous improvement, I aim to make a substantial impact on the company's growth and market leadership.
Overview
17
17
years of professional experience
Work History
Senior Account Manager
Railhead Corporation
Burr Ridge, IL
07.2019 - Current
- Implemented strategic account plans to broaden client base and boost annual revenue for our sales team by an average of 15%.
- Achieved a 139% sales growth with CSX since 2022, facilitated by the addition of 5 new part numbers to their ordering system and created lasting relationships with their procurement team.
- Efficiently managed daily multitasking to enhance productivity and operational efficiency.
- Expanded company access to Class 1, short-line, and transit locations and cultivated contacts across a majority of all railroad and rail related customers.
- Established market presence for our LED headlights across three territories with Genesee and Wyoming, currently in a testing phase with plans for fleet-wide adoption.
- Conducted research on competitor activities to identify emerging business opportunities and drive innovation.
Assistant Manager
Sprint
Lockport, IL
12.2016 - 06.2019
- Collaborated with staff to resolve issues and mediate conflicts effectively.
- Consistently secured a minimum of 30 new customer accounts per month.
- Conducted regular meetings to train team members on industry best practices.
- Devised effective resolutions for customer complaints, ensuring high satisfaction levels.
- Leveraged Salesforce database to acquire new accounts and nurture existing client relationships.
- Proficiently utilized RQ4, iConnect, iCare, and RMS systems to streamline operations.
- Implemented innovative upselling techniques to enhance customer engagement and sales.
- Demonstrated consistent achievement of sales quotas, contributing to overall store objectives.
Small Business Expert
Sprint
Lockport, IL
08.2012 - 01.2017
- Initiated cold calls to prospective business accounts, effectively expanding client base.
- Designed and distributed e-flyers targeting decision-makers in mobile purchasing departments.
- Formed strategic partnerships with companies to establish leads by setting up table events at locations
- Identified and targeted customers needing the latest equipment to meet their operational needs.
- Successfully secured new business accounts through strategic negotiation and relationship building.
- Managed order entries into RMS system with accuracy and timeliness.
- Cultivated and maintained strong customer relationships, ensuring service renewals upon contract expiration.
- Provided hands-on assistance in setting up equipment, ensuring smooth implementation.
- Harnessed existing accounts to generate new referrals and expand business opportunities.
Sales Representative
Cricket Wireless
Calumet City, IL
05.2009 - 07.2012
- Cultivated customer engagement to attract attention and acquire new accounts.
- Pushed product features, advantages, and benefits to capitalize on sales opportunities.
- Executed mass email campaigns to inform customers about new promotions.
- Processed incoming sales orders with accuracy and efficiency.
Sales Team Leader
Kirby
St. Charles, IL
01.2008 - 01.2009
- Marketed and sold high-end vacuum cleaners through direct sales initiatives.
- Conducted product demonstrations in customers' homes to showcase features and benefits.
- Secured referrals from satisfied customers, expanding client base.
- Trained new team members on sales techniques and product knowledge.
- Completed sales transactions and paperwork at time of sale efficiently at customers' residences.
Education
General Education -
Joliet Junior College
01.2009
High School Diploma -
Romeoville High School
01.2006
Skills
- Customer service
- Relationship building
- Negotiation
- Sales closure
- Customer retention
- Communication
- Problem-solving
- Collaboration
- Innovative strategies
- Continuous improvement
References
References available upon request
Timeline
Senior Account Manager
Railhead Corporation
07.2019 - Current
Assistant Manager
Sprint
12.2016 - 06.2019
Small Business Expert
Sprint
08.2012 - 01.2017
Sales Representative
Cricket Wireless
05.2009 - 07.2012
Sales Team Leader
Kirby
01.2008 - 01.2009
General Education -
Joliet Junior College
High School Diploma -
Romeoville High School
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