Nicholas Piazza
Lakewood,United States
Summary
Experienced professional with expertise in financial management, accounting principles, sales and customer service. Demonstrated ability in executing sales, processing financial transactions, ensuring compliance, and maintaining high accuracy in accounting operations while providing excellent stakeholder communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ACCOUNTANT
Interior Business Center
Lakewood, United States
05.2024 - Current
- Processing purchase orders, contracts, vendor payments, obligations, reallocations, and automated disbursements in the Financial and Business Management System (FBMS).
- Recording entries as a Data Entry Operator (DEO) into treasury systems such as the Secure Payment System (SPS).
- Ensuring the accuracy of transaction accounting codes, verifying service material payment provisions, authorizing funds availability and cost authorities, problem-solving/correcting errors, and verifying appropriate regulations.
- Conducting regular audits of processed transactions to identify and rectify errors.
- Scheduling regular check-ins with key stakeholders to address their needs.
- Participating in monthly training sessions to stay updated on compliance regulations.
CUSTOMER SERVICE SALES SPECIALIST
Bar One
Denver, CO
01.2019 - 05.2022
- Engagement with customer on cost and features of Bar One events.
- Collaborated with customer to provide event packages for their specific needs.
- Preparing a variety of documents, spreadsheets, presentations, and correspondence.
- Providing customer service, assisting is customer sales and maintaining proper inventory levels.
- Streamlined customer service operations and optimized inventory management systems while coordinating cross-functional teams to enhance operational efficiency.
- Implemented data-driven strategies to improve product sales, distribution workflows, and enhance customer satisfaction through systematic process improvements.
CUSTOMER SERVICE SALES SPECIALIST
Grainger
Denver, CO
08.2018 - 01.2019
- Executing sales while providing superior service and delivering relevant products that satisfy the needs of our customers through multiple service channels.
- Built strong relationships with customers by personalizing interactions and implementing efficient service protocols to optimize purchase experiences.
- Analyzed customer needs and preferences to recommend relevant products, improving service delivery and customer retention rates.
- Facilitated seamless customer experiences by providing comprehensive product knowledge and maintaining consistent communication across service channels.
- Streamlined customer service protocols and enhanced product recommendations, leading to notable improvement in customer retention and satisfaction rates.
CUSTOMER SERVICE SALES SPECIALIST
Cabela's
Thornton, CO
04.2016 - 03.2017
- Managing daily social media communications to drive sales and engage effectively with the general public.
- Partnered with sales team to identify opportunities and execute targeted outreach campaigns, strengthening customer loyalty.
- Using social sites such as Facebook, Twitter, Instagram, etc., to reach out to previously untapped client bases.
- Implemented cross-platform social media strategies and managed customer relationships at Cabela's, enhancing brand visibility and customer engagement.
- Analyzed customer behavior patterns to provide tailored product recommendations, resulting in improved customer satisfaction and repeat visits.
- Resolved complex customer inquiries and provided product expertise while maintaining high service standards and building lasting relationships.
Education
BACHELOR'S - COMMUNICATION, MINOR IN SOCIOLOGY
Regis University
Denver, CO05.2015
Skills
- Accounting
- Financial Management
- Customer Service
- Treasury Systems
- Process Improvement
- Virtual Sales
- Communication
- Leadership
- Problem Solving
- Documentation
- Inventory Management
- Sales
- Sales Development
- Sales Strategy
Certification
- CONTRACTING OFFICER'S REPRESENTATIVE (COR) LEVEL 1 - Federal Acquisition Institute - 2023
- CERTIFIED CROP ADVISER, AGRONOMY ESSENTIALS - Purdue University - 2023
References
- Roy, Maquindang, rmaquindang@blm.gov, (720) 916-6315, Bureau of Land Management
- Heather, Fonda, hfonda@blm.gov, (303) 239-3692, Bureau of Land Management
Timeline
ACCOUNTANT
Interior Business Center
05.2024 - Current
CUSTOMER SERVICE SALES SPECIALIST
Bar One
01.2019 - 05.2022
CUSTOMER SERVICE SALES SPECIALIST
Grainger
08.2018 - 01.2019
CUSTOMER SERVICE SALES SPECIALIST
Cabela's
04.2016 - 03.2017
BACHELOR'S - COMMUNICATION, MINOR IN SOCIOLOGY
Regis University
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