Nicholas Pichardo
Summary
Control Room Specialist with strong background in monitoring and managing systems. Known for quick decision-making, reliable performance, and adaptability to changing scenarios. Expert in troubleshooting, system analysis, and ensuring operational safety. Collaborative team player focused on results, enhancing team dynamics, and meeting operational goals.
Overview
5
5
years of professional experience
Work History
Control Room Operator
Storti Quality Services
02.2025 - Current
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
- Streamlined communication channels between control room and field operators, enhancing overall coordination and efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CUSTOMER SERVICE REPRESENTATIVE
U-HAUL
06.2020 - 05.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Resolved customer complaints promptly and efficiently.
Education
Bachelor of Science - Criminal Justice
Pace University
New York, NY05-2024
Skills
- System monitoring
- Proactive approach
- Incident reporting
- Critical thinking
- Data entry
- Complaint handling
Timeline
Control Room Operator
Storti Quality Services
02.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
U-HAUL
06.2020 - 05.2024
Bachelor of Science - Criminal Justice
Pace University
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