Open To Work
Nicholas Pihakis
Leeds,AL
Summary
Accomplished restaurant professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.
Overview
1
1
Certification
4
4
years of post-secondary education
18
18
years of professional experience
Work History
Joyland Brand Manager
Pihakis Restaurant Group
Birmingham, AL
03.2025 - Current
- Conducted market research to identify trends and customer preferences.
- Developed brand strategies for diverse restaurant concepts within the group.
- Analyzed competitor activities to refine brand positioning and adapt strategies accordingly.
- Collaborated with marketing teams to create promotional materials and campaigns.
- Established community relationships that enhanced brand visibility and sales.
- Coordinated events and promotions that increased restaurant traffic and strengthened customer loyalty.
- Assessed performance of current campaigns against initial goals.
- Created launch plans that included strategic objectives, tactics for execution, timelines for completion and budget allocation.
- Oversaw cost management across various operational levels to maintain budget efficiency.
- Planned, developed, and led negotiation of key business partnerships.
Data Analyst
Pihakis Restaurant Group
Birmingham, AL
08.2020 - Current
- Developed interactive dashboards using data visualization tools for management insights.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Utilized predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting, and other business outcomes.
- Analyzed customer data trends to support marketing strategies for restaurant promotions.
- Provided data-driven solutions to support decision making.
- Collaborated with cross-functional teams to streamline reporting processes and enhance efficiency.
- Monitored and maintained data integrity across multiple restaurant locations and systems.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Implemented new data analysis methodologies and data visualization techniques.
- Presented data-driven recommendations to improve operational performance and customer experience.
- Trained team members on data analysis tools and best practices for effective usage.
- Conducted in-depth research on market conditions to inform menu pricing strategies.
- Translated raw data into meaningful information using statistical techniques.
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Analyzed and tracked data to prepare forecasts and identify trends.
IT Director
Pihakis Restaurant Group
Birmingham, AL
08.2020 - 05.2025
- Oversaw IT infrastructure to support restaurant operations and enhance guest experiences.
- Managed software implementations to optimize inventory and point-of-sale systems.
- Collaborated with leadership to align IT strategy with business goals and initiatives.
- Developed security protocols to protect sensitive customer and business information.
- Developed and implemented IT policies and procedures.
- Established best practices for data management and system updates across the organization.
- Evaluated vendor proposals for hardware and software solutions to meet operational needs.
- Negotiated service agreements with vendors for hardware, software, and services procurement.
- Analyzed organizational requirements to determine necessary software solutions.
- Trained staff on new technologies to improve efficiency and reduce downtime.
- Developed detailed project plans outlining scope, timeline, budgeting needs.
Restaurant Store Opener
Pihakis Restaurant Group
Birmingham, AL
01.2010 - 03.2020
- Opened new store locations and ensured operational readiness.
- Coordinated staff training and onboarding to ensure new team members integrated smoothly.
- Managed inventory levels and ordered supplies as needed.
- Trained and developed staff to enhance overall team skills and performance.
- Coordinated marketing initiatives to increase customer engagement and drive sales.
- Provided market analytics to ensure smooth operations
Restaurant Supervisor
Jim N Nicks Bar-B-Q
Birmingham, AL
01.2008 - 01.2010
- Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
- Managed staff schedules to optimize coverage during peak dining hours.
- Trained new employees on service standards and food safety protocols.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Resolved customer complaints to improve overall dining experience.
- Monitored kitchen operations for compliance with health regulations and safety standards.
- Led team meetings to enhance communication and address operational challenges.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
BBA - Business Administration And Management
Birmingham Southern
Birmingham, AL 01.2005 - 01.2009
Skills
- Brand strategy
- Sales strategy
- Market research
- Promotional campaigns
- Strategy development
- Data analysis
- Analytics reporting
- Customer relationship management
- Budget formulation
- Event coordination
- Partnership building
- Team building
- Mentorship and training
- Problem solving
- Communication skills
Certification
- MIT-PE Applied Data Science Program
Affiliations
- Bee keeping
- Runner
- Occasional cross fitter
- Love to read and travel
- Member of Leadership Birmingham
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridSalary Range
$80000/yr - $200000/yrTimeline
Joyland Brand Manager
Pihakis Restaurant Group
03.2025 - Current
Data Analyst
Pihakis Restaurant Group
08.2020 - Current
IT Director
Pihakis Restaurant Group
08.2020 - 05.2025
Restaurant Store Opener
Pihakis Restaurant Group
01.2010 - 03.2020
Restaurant Supervisor
Jim N Nicks Bar-B-Q
01.2008 - 01.2010
BBA - Business Administration And Management
Birmingham Southern
01.2005 - 01.2009