Nicholas Pijanowski

- Interacting with guests consistently throughout the day, answering their questions and addressing their concerns.

- Educating guests whenever possible on current products and offerings, including the use of Disney specific applications.

- Ensuring the safety of guests at all times, including performing height checks, and ensuring restraints are properly utilized at all times.

- Actively checking for safety concerns at all times, ready to respond to emergencies if/when they arise in a calm and efficient manner.

- Remaining up to date on all trainings, including remaining up to date on any new policies and procedures.

- Working as a team with other cast members and management to ensure effective and prompt communication at all times.

• Transported guests safely throughout WDW property
• Engage with visitors by educating riders with storytelling and trivia
• Operated ADA accessible vehicles, installed child safety seats, ensured infants were properly restrained for safety compliance
• Served as an expert on attractions, dining, and entertainment
• Accounted for events and weather for recommendations
• Identified process improvement to halve the time needed for vehicle checks
• Partnered across departments to resolve issues
• Recorded daily logs, checklists (opening & closing vehicle, mileage, guest transportation tracking)
• Adapted to all situations, examined changes in WDW property, trained skills on DLearn and other courses.

• Ensured an excellent guest experience by providing directions, event schedules, and additional details
• Checked in guests, reviewed reservations, escorted guests to their tables
• Ensured menus were accurate, bused tables, etc.

• Built a team of Sales & Service Representatives in a regulated, complex, call center servicing diverse products and services
• Delivered quantitative and qualitative KPIs (Key Performance Indicators) following business strategy and regulations
• Accountable for high level of customer service, made expectations clear to the team in procedures, policies, and regulations
• Resolved escalated customer concerns by phone, email, and all other communication channels
• Managed competing priorities, empowered team with a positive approach, and delivered multiple projects on deadline
• Increased efficiency by developing process improvements and collaborating across departments to provide support.

• Expedited Teller operations: processed deposits, withdrawals, and payments, established new accounts based on client needs
• Complied with procedures and complex regulations
• Maintained comprehensive knowledge of products and services
• Updated customer accounts with confidential data; built strong retention through exceptional service and problem resolution
• Cross-sold additional products and services as a trusted advisor
• Added new clients through cold calling and marketing
• Met or exceeded monthly sales quotas by continually expanding business and client portfolio.