Nicholas Pope
Tallahassee
Summary
Dynamic professional driver with extensive experience in commercial vehicle operation and delivery services, consistently ensuring on-time deliveries while upholding high standards of vehicle safety and customer satisfaction. Exceptional team collaboration and adaptability to dynamic delivery schedules provide dependable service under varying conditions.
Strong background in information technology, adept at analyzing business needs and translating them into effective IT solutions. Recognized for proficiency in requirements gathering, process improvement, and stakeholder communication, contributing to enhanced system efficiencies and successful project outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Class A CDL Delivery Driver
PFG Customized Division
Tallahassee, FL
04.2023 - Current
- Implemented and enforced federal safety and operational regulations, fostering a culture of safety and security in the work environment.
- Coordinated documentation efforts to identify and resolve data shortages, damages, and operational challenges efficiently.
- Executed time-sensitive logistics schedules while prioritizing risk management and professional customer communication.
- Delivered freight safely and efficiently to various clients across designated routes.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of deliveries, ensuring timely reporting of mileage and fuel usage.
- Collaborated with dispatchers to optimize routing for timely deliveries while minimizing fuel consumption.
- Enhanced delivery processes by identifying inefficiencies and recommending solutions for workflow improvements.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Ensured vehicle safety with regular maintenance checks, resulting in reduced breakdowns and increased reliability.
IT Help Desk Assistant
College-based role
Tallahassee, FL-Remote
12.2024 - 04.2026
- Provided technical support to students and staff with login issues, email access, and software installations.
- Documented recurring support issues to assist future troubleshooting and knowledge base development
- Gained hands-on experience with Windows operating systems, basic networking, and user account administration
- Contributed to maintaining a reliable and secure IT environment on campus
- Resolved technical issues for students and faculty, ensuring minimal disruption to educational activities.
CDL Class A Driver
Ferguson Enterprises
Tallahassee, FL
11.2021 - 04.2023
- Achieved a 100% on-time delivery record while managing detailed data logs of inspections and inventory fulfillment.
- Operated Class A trucks to transport materials safely and efficiently across assigned routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Managed delivery schedules to optimize routes and minimize delays in material distribution.
- Collaborated with warehouse teams to load and unload materials according to specifications.
- Resolved delivery issues promptly, ensuring customer satisfaction through effective communication skills.
- Maintained zero safety or compliance incidents during complex freight handling and transportation operations.
- Streamlined daily processes to improve overall transport and warehouse operational efficiency.
Logistics & Delivery Driver
Panera Bread
05.2021 - 11.2021
- Utilized proprietary handheld digital systems to coordinate real-time logistics, secure data, and verify delivery schedules.
- Maintained continuous communication across teams to optimize logistical operations and improve customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times.
- Delivered orders efficiently to ensure timely customer satisfaction.
- Communicated effectively with customers regarding order status and updates.
- Implemented best practices for handling food items during transport to maintain quality.
- Resolved customer issues promptly, enhancing overall service experience.
Education
Bachelor’s Degree - Cyber Security
American Intercontinental University
Skills
- Core IT: Information Technology Foundations, Documentation & Compliance
- Administering Windows 11 device setup
- System configuration with Command Prompt
- Windows OS deployment and management
- Strong work ethic
- Safe driving practices
- Effective communication
- Accident prevention strategies
- Equipment operation
- Route planning expertise
- Decision-making capacity
- Positive attitude
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Maintained consistent and on-time delivery record with 99.8% of all orders arriving on time or ahead of schedule.
- Completed intensive training in database fundamentals and software engineering.
- Resolved product issue through consumer testing.
Certification
- CompTIA Tech + | Verification ID 198577d513c2d4e905e85cfc8065a12
- CompTIA Security + Training - July 2026
Languages
English
Mini Introduction
I love sports! Definitely football!! I love fishing and hunting. I played in high school, and it has been the foundation of who I am to this day. Won awards while I was in high school, such as 1st team regional player of the year and 1st place in the South Georgia regional welder competition. I am committed to diligent work, continuous learning, and the attainment of new accomplishments in pursuit of my goals. My aspiration is to establish myself as a leader in my field.
Timeline
IT Help Desk Assistant
College-based role
12.2024 - 04.2026
Class A CDL Delivery Driver
PFG Customized Division
04.2023 - Current
CDL Class A Driver
Ferguson Enterprises
11.2021 - 04.2023
Logistics & Delivery Driver
Panera Bread
05.2021 - 11.2021
Bachelor’s Degree - Cyber Security
American Intercontinental University