Nicholas Porras
Crystal Lake
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Flower Shop Manager
Countryside Flower Shop & Nursery
08.2023 - Current
- Oversees daily operations
- Coordinates staff
- Manage inventory
- Develop and implement sales strategies to meet and exceed revenue targets
- Provides exceptional customer service
- Hire, train and schedule flower shop employees.
Delivery Driver
Countryside Flower Shop & Nursery
08.2014 - 08.2023
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Carry Out
Countryside Flower Shop & Nursery
08.2008 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Prairie Ridge High School
Crystal Lake, IL06-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Multitasking
- Hiring and training
Timeline
Flower Shop Manager
Countryside Flower Shop & Nursery
08.2023 - Current
Delivery Driver
Countryside Flower Shop & Nursery
08.2014 - 08.2023
Carry Out
Countryside Flower Shop & Nursery
08.2008 - 08.2014
Prairie Ridge High School
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