QuickBooks, Prism, UltraTax, Lacerte
Nicholas Porti
Nesconset,NY
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Technician
DR Print/ DRP Solutions
06.2022 - Current
- I carefully oversaw client operations while managing tickets using ConnectWise Manage and efficiently utilized ConnectWise Automate to access remote machines
- Leveraging ITGlue, I accessed and managed all necessary documentation and passwords for each client
- Additionally, I facilitated the setup of scan-to-email or scan-to-SMB functionalities, primarily on Konica Minolta and Kyocera printers, ensuring seamless integration with clients' workflows
- This often involved verifying default gateway and DNS settings for alignment with company standards
- In configuring printers, I remotely accessed each device's web portal via its IP address, meticulously configuring various functions as required
- I adeptly troubleshooted software applications like Lacerte, QuickBooks, Adobe, Prism, and Bluebeam to ensure seamless functionality for clients
- Moreover, in user management, creating and organizing user profiles in Active Directory, and ensuring synchronization with Azure for clients utilizing this service
- I also undertook the responsibility of ensuring Windows systems across various versions were optimized to meet each client's specific requirements
- My proficiency in PowerShell allowed me to perform essential tasks such as file and directory management, as well as setting up archive folders in Outlook
- In the Office 365 admin portal, I was responsible for managing companies add/removing new or no longer working clients, adding or removing licenses, creating distribution groups, managing shared mailboxes, checking sign-in logs, and setting up multi-factor authentication
- I also set up Dmarc and DKIM to ensure email security
- During onsite visits, I adeptly integrated workstations into clients' networks, performed hardware upgrades or replacements as necessary, and installed needed hardware like Datto's and SonicWall's
- In server rooms, I carefully inspected network ports for issues like loops or drops using tools like NetScout, ensuring optimal network performance for clients.
FedEx Package Handler
FedEx Ground
08.2021 - 06.2022
- My position at FedEx is called a splitter
- My job is to organize boxes to their corresponding conveyor belt while a constant flow of boxes varying weight and size come up to me
- I have to work at a consistent pace or I would fall behind and get overloaded.
Dunkin Donuts Crew Member
Dunkin' Donuts
06.2019 - 08.2021
- I was a crew member that worked 5 days a week with an average of 36 hours a week
- I was responsible for the drive-through, which is a very fast-paced part of the job
- The job involved taking the customer's order, preparing it, charging the customer, making sure I have the correct order, and handing the order out under 2:30 or our scoring system would go down
- My accomplishments as just a crew member were training new workers and helping my manager with some of her tasks
- I also had my manager's trust with tasks that I handled alone while being busy with the drive-through at the same time.
Realtor
Long Island homes and horse properties
01.2019 - 04.2019
- My job was to answer the phone, take down names and properties that the customer was interested in, and look for what agent was in charge of that town
- I would let them know and get more details on what to do, then call back the customer to finalize the details
- After that, I handled all the customers
- I would go in the back, print out 250 pamphlets of the company that had addresses on them, and use the label machine to sticker all of them
- Lastly, I would go on needed websites to see if there were listings I can confirm so the company had more properties to sell.
Education
High school diploma -
Smithtown High School East
New York, NY06.2020
Skills
- Food Production
- Food Service
- Cleaning Experience
- Cash Handling
- Team Work
- Flexibility
- Food Safety
- Problem-solving
- Food Preparation
- Food Handling
- Heavy lifting
- Packaging
- Warehouse Experience
- POS
- Azure
- Active Directory
- IT
- Windows
- Microsoft Office
- PowerShell
- Communication skills
- VMWare
- SQL
- Operating systems
- TCP/IP
- Software troubleshooting
- Computer networking
- Network monitoring
- Mac OS
- Technical support
- Desktop support
- IT support
- VPN
- Help desk
- Typing
- Zendesk
- Microsoft Windows Server
- DNS
- DHCP
- Customer service
- Cash handling
- Food handling
- Cash register
- QuickBooks
- Analysis skills
- Leadership
- Ethernet
- Firewall
- Bluebeam
- Microsoft Excel
- Microsoft Powerpoint
- SSO
- SaaS
- IOS
- Citrix
- LAN
- SharePoint
- Authentication
- Customer support
- Computer skills
- Cisco routers
- Remote access software
- Microsoft Exchange
- WAN
- Disaster recovery
- System administration
- Computer science
- ConnectWise
- Mobile applications
- APIs
- Incident Management
- Network Administration
- Help Desk Support
- Wireless Networking
- VoIP Systems
- End-User Training
- Mobile Device Management
- Server maintenance
- Hardware Installation
- Application support
- Disaster Recovery Planning
- System Configuration
- Software diagnosis
Certification
Driver's License, 12/01/23, 12/01/31
Assessments
Customer focus & orientation, Proficient, 06/01/21, Responding to customer situations with sensitivity
Software
Languages
English
Native or Bilingual
Timeline
IT Support Technician
DR Print/ DRP Solutions
06.2022 - Current
FedEx Package Handler
FedEx Ground
08.2021 - 06.2022
Dunkin Donuts Crew Member
Dunkin' Donuts
06.2019 - 08.2021
Realtor
Long Island homes and horse properties
01.2019 - 04.2019
High school diploma -
Smithtown High School East
Driver's License, 12/01/23, 12/01/31
Similar Profiles
Jason S. BarneyJason S. Barney
Vice President of Business Development at CE Print Solutions, Inc.Vice President of Business Development at CE Print Solutions, Inc.
Alex GiuliettiAlex Giulietti
Warehouse Manager at Magnum Print SolutionsWarehouse Manager at Magnum Print Solutions
Terri MeekTerri Meek
Account Executive at Print Image SolutionsAccount Executive at Print Image Solutions