Nicholas Portillo
El Paso,TX
Summary
Dynamic and results-oriented professional with a proven track record at Cataldi & Perez Bookkeeping & Business Services. Leveraged strong communication skills and Microsoft Office proficiency to enhance financial operations and client satisfaction. Demonstrated ability to lead with positivity, drive community engagement, and achieve significant improvements in efficiency and customer relations.
Overview
10
10
years of professional experience
Work History
Bookkeeper
Cataldi & Perez Bookkeeping & Business Services
El Paso, USA
04.2024 - Current
- Conducted research when needed to resolve complex accounting issues quickly.
- Drafted correspondence between vendors or customers relating to accounts receivable and payable matters.
- Handled daily cash transactions and maintained petty cash fund.
- Assisted in the development and maintenance of financial databases and software systems.
- Performed daily cash transactions such as deposits, withdrawals, transfers, ensuring accuracy of all records maintained in the general ledger system.
- Handled bi-weekly payroll services for company employees.
- Created documents, spreadsheets, presentations, and reports utilizing Microsoft Office Suite applications.
Technician
Villalobos Pest Control
El Paso, USA
04.2021 - 04.2024
- Worked independently to manage daily schedules and route planning efficiently.
- Created and maintained healthy relationships with returning clients that left them feeling above satisfactory.
- Generated new business by implemented effective networking strategies.
- Used precise chemical equation for application of pesticides on clients' properties, businesses, or homes.
- Troubleshoot and integrate various tactics on elimination of pest problems.
- Responsible for handling petty cash and sensitive client information.
- Adhered to discretion in regard to client businesses and personal homes.
- Identified opportunities for additional services and provided clients with recommendations for further pest protection.
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
- Maintained calendars, contacts and corresponding notes with Microsoft Outlook/scheduling program.
Student
University of Texas El Paso
El Paso, Texas
04.2020 - 04.2021
Sales Associate
H&M
El Paso, USA
10.2015 - 04.2020
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Helped average of 100 customers per day by responding to inquiries and locating products.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Assisted customers find specific products, answering questions and offering advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Utilized software applications such as Microsoft Office Suite efficiently.
Public Relations Assistant
El Paso Chihuahuas, Minor League Baseball Team
El Paso, USA
02.2015 - 04.2020
- Devised public relations strategies to engage with, and influence the general public in support of accomplishing business objectives and boosting revenues.
- Improved customer satisfaction by finding creative solutions to problems.
- Assisted PR manager with scheduling and organizing various events.
- Maintained professionality and efficiency while working closely with leadership.
- Worked closely with directors, fellow performers and writers to identify and perfect optimal performance techniques.
- Provided support during photo shoots or video recordings for use in PR campaigns.
- Conferred with production or support personnel to produce or coordinate advertisements or promotions.
- Responded promptly and provided exceptional customer service to all Team supporters.
- Arranged public appearances, contests or exhibits for clients to increase product or service awareness or promote goodwill.
- Helped prepare stages, move props and break down stages to support smooth productions.
- Performed common-knowledge and original illusions to provide entertainment to diverse audiences.
- Prepared correspondence using Microsoft Office Suite applications including Word, Excel, PowerPoint, Outlook.
Runner
Cataldi & Perez Bookkeeping & Business Services
El Paso, USA
08.2014 - 04.2020
- Greeted customers and employees pleasantly and maintained an upbeat demeanor at all times.
- Maintained adherence to stringent delivery deadlines.
- Logged all information for each drop-off and pick-up.
- Organized and maintained records of errands completed.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
- Sorted and delivered mail to company employees, including packages, letters and interdepartmental correspondence.
- Handled various errands for employees throughout the company.
- Created documents, spreadsheets, presentations, and reports utilizing Microsoft Office Suite applications.
Education
High School Diploma -
J M Hanks High School
El Paso, TX05.2007
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At El Paso
El Paso, TXSkills
- Strong communication skills
- Positive and professional
- Energetic self-starter
- Inventory control procedures
- Retail loss prevention
- Merchandising knowledge
- Hospitality and accommodation
- Goal oriented
- Guest relations
- Exceptional organization
- Community engagement
- Cash handling accuracy
- Microsoft office and outlook proficiency
Affiliations
- Current member of the Kappa Sigma fraternity
- Current member of the Knights of Columbus fraternity
Languages
Spanish
Limited
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bookkeeper
Cataldi & Perez Bookkeeping & Business Services
04.2024 - Current
Technician
Villalobos Pest Control
04.2021 - 04.2024
Student
University of Texas El Paso
04.2020 - 04.2021
Sales Associate
H&M
10.2015 - 04.2020
Public Relations Assistant
El Paso Chihuahuas, Minor League Baseball Team
02.2015 - 04.2020
Runner
Cataldi & Perez Bookkeeping & Business Services
08.2014 - 04.2020
High School Diploma -
J M Hanks High School
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At El Paso
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