Nicholas Poss

Consulted clients on how to address environmental concerns, how to prevent future incidents, and how to increase sustainability and environmental health through their respective companies.

• Prepared detailed scientific reports to present options based on findings.
• Prepared permit applications and communicated with state and local entities on behalf of clients
• Simultaneously managed several complex projects, meeting all pertinent milestones.
• Worked in teams of various sizes, utilizing all resources necessary to maintain strong communication and efficiency

• Gathered and organized information for research purposes.
• Contacted multi-resident and corporate properties in the NYC, Pittsburg, and Philadelphia areas to collect data and ensure the accuracy of the Costar product.
• Maintained accurate and detailed accounts of communications with tenants to populate software.

• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Built relationships with clients using active listening and issue resolution to provide excellent service.

• Developed and maintained relationships with customers and suppliers through account development.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listened to concerns and found appropriate middle ground.
• Maintained a professional, organized, and safe environment for employees and patrons.
• Organized events and community gatherings