Nicholas Procopio
Bakersfield,California
Summary
Dynamic Casino Table Games Dealer with expertise in card handling and exceptional customer service, honed at Turning Stone Resort and Casino. Proven track record of ensuring game integrity and fostering engaging environments, while achieving high accuracy in payouts. Recognized for enhancing guest experiences through effective communication and efficient game pacing.
Overview
12
12
years of professional experience
Work History
Casino Table Games Dealer
Bakersfield Casino Rentals / Pit Boss
12.2016 - Current
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Collaborated closely with other casino team members, including security and customer service staff, to ensure seamless coordination of guest experiences throughout their visit.
- Streamlined betting processes through accurate chip handling techniques that minimized time spent on transactions while maximizing playability.
- Managed gaming chips accurately, ensuring proper payouts for winning bets and precise collections of losing bets.
- Monitored players behavior, taking appropriate action against rule violations.
- Answered players questions and resolved disputes to provide excellent customer service.
- Enforced game rules to maintain fair paly and avoid disputes.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Casino Trainer
Turning Stone Resort and Casino
04.2014 - 06.2016
- Dealt various table games, ensuring adherence to house rules and regulations.
- Managed player interactions, fostering a welcoming and engaging gaming environment.
- Monitored game integrity by observing player behavior and identifying irregularities.
- Maintained accurate chip counts and facilitated cash transactions efficiently.
- Assisted in training new dealers, providing guidance on game procedures and customer service standards.
- Executed daily game setup and breakdown tasks to maintain operational efficiency.
- Collaborated with floor supervisors to enhance guest experiences through effective communication and teamwork.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
- Demonstrated flexibility in working across different game types as needed to accommodate fluctuating staffing levels or guest preferences.
- Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table ga
- Maintained strong communication with pit bosses regarding any suspicious activities or potential security threats observed on the casino floor.
- Collaborated with floor supervisors to address player concerns or questions promptly, ensuring seamless gameplay experiences.
- Continuously improved skills through ongoing training courses on new table games and industry best practices for dealers.
- Developed strong rapport with regular players by remembering their preferences and playing styles, creating personalized gaming experiences.
Education
Certificate - Casino Table Games Dealing
Turning Stone Black Jack Dealer Training
Vernon, NY01-2014
High School Diploma -
Ridgeveiw High School
Bakersfield, CA06-2006
Skills
- Card handling expertise
- Efficient game pacing
- Table security awareness
- Accurate payouts
- Excellent customer service
- Strong mathematical skills
Timeline
Casino Table Games Dealer
Bakersfield Casino Rentals / Pit Boss
12.2016 - Current
Casino Trainer
Turning Stone Resort and Casino
04.2014 - 06.2016
Certificate - Casino Table Games Dealing
Turning Stone Black Jack Dealer Training
High School Diploma -
Ridgeveiw High School