Nicholas Prozinski

• As the founder and owner of six small businesses in operation for the last twenty-nine years, I have actively managed all product and service procurement needs, covering diverse industries. This includes maintaining and building new contracts while onboarding new suppliers. It also includes contract amending when necessary, and daily relationship management with suppliers. Following compliance terms and conditions is routinely performed. In addition to detailed contract execution, on a daily basis, I work hard to strengthen relationships with all levels of supplier organizations. This is done through phone calls, online interaction, and face-to-face meetings. I have been able to execute strategies to further enhance contract knowledge for the mutual success of both suppliers and my companies. Attention to accuracy and detail is practiced daily by exercising strong communication skills with dealers or sales representatives.
  
  Through my work with these six companies, I successfully manage information regarding general market trends and various special promotions that become available. This requires a strong ability to listen to suppliers while comprehending key information, of which I often communicate with others for mutual peer benefit. I practice very strong relationship growth with diverse associations and companies whenever needed, to achieve procurement goals. As the owner and founder of these companies, I have had the opportunity to excel in supply chain, sales, presentation/public speaking, operations, customer service, P&L management, and all business requirements that support success. This has created hundreds of solid supplier and customer relationships over the last twenty-nine years.
• Responded promptly to customer inquiries or complaints regarding products or services.
• Developed and implemented strategic business plans to guide the startup from conception to operational success.
• Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
• Negotiated favorable terms, volume discounts and long-term contracts with suppliers for procurement of goods and supplies.

• In my role as Vice President, I managed the majority of the company departments including:
  - Marketing Department (my newly developed team)
  - Procurement
  - Inventory Control
  - Trucking/Installation
  - Precast Cement
  - Plant Production
  - Cemetery Lettering
  - Sub-Contractor Installation
  - Sub-Contractor Cemetery Lettering
  
  On a daily basis I held meetings with all departments and managers under my umbrella to build strategies that strive toward continuous improvement for every area. These meetings often included presentations to educate personnel in various ways. In addition to these meetings and presentations, I also worked closely with the Client Services and Administration teams to strengthen these areas:
  
  1. business process
  2. department communication
  3. department education
  4. department organization
  The company's poor financial state quickly improved in a short amount of time. This was very important. However, the greatest result was greatly enhancing customer service, experience, and support to assist during the difficult times of life while losing loved ones.
• Negotiated contracts with vendors, suppliers, and service providers.
• Implemented successful business strategies to increase revenue and target new markets.
• Collaborated with other departments in order to achieve organizational goals.

In my role as an Authorized Memorial Consultant, I supported the company's business plan while consulting with diverse families who had recently lost loved ones and were in need of monument design and purchasing services. In addition to this crucial role, I volunteered to analyze, identify, and organize the company's extreme brand and marketing issues to help improve the brand as a whole. The company had been in business for 126 years when I started in this multifaceted role. Within the first five months of this new role, I was able to set an all-time sales record that had never been done before in its 126-year history.

In addition to sales achievements, after months of thorough analysis, I created a detailed presentation highlighting the issues with the current brand and marketing strategy as a whole. I presented my results to the ownership group. In this presentation, I recommended building a new marketing strategy that would greatly enhance sales, customer retention, professionalism, and many other benefits. Both sales and marketing improvements were a great success in a short time.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Implemented new technologies designed to streamline workflow processes and improve efficiency.

In my role as Account Manager/Marketing, I was tasked with business sales and relationship growth through searching for new customer opportunities and marketing strategies. This included analyzing the current customer base while looking for marketing and service shortfalls, of which were resulting in lost customers to competitors. It also included building new and enhancing current marketing plans to bring in lost customers. My newly created goals included the creation of sales presentations, marketing fliers, promotional communication, staff and customer education, and customer service enhancement geared toward increasing sales and relationships. The achievement of the goals was very successful.

Along with the above tasks, I also engaged in bringing product lines sold at other branches into the branch where I was working. This included cold calling through in-person and over-the-phone tactics, exploring new, diverse potential customers, educating branch staff on new product lines, scheduling meetings/negotiations with newly utilized vendors, and overseeing inventory procurement to support new opportunities.

• Delivered compelling sales presentations to demonstrate expert product knowledge.
• Collaborated with creative teams on creating effective branding campaigns for clients' products and services.
• Provided comprehensive support to customers via phone, email, in-person, and live chat, resolving queries efficiently.

• In my role as Supply Chain Coordinator, I managed many areas of the company to ensure that newly created goals were met. This included overseeing the following departments:
  
  1. Procurement Team - all procurement done by the purchasing team supporting over twenty million dollars in annual purchases
  2. Accounts Payable (A/P) management and purchase order reconciliation
  3. Inventory Control
  4. Shipping & Receiving (S/R)
  
  Upon starting in this position, I set new goals for myself to greatly enhance all areas of the above departments. This was done to increase both vendor and customer relationships, efficiency, and profitability for the company. I created a new program I named "Power Purchasing" that completely changed the way the company handled procurement and vendor relationships. This program greatly exceeded its goals in a short period of time.
• Partnered with suppliers on capabilities, performance, cost, delivery and quality.
• Coordinated product launches, ensuring supply chain readiness to support market entry strategies.
• Established strong relationships with clients through regular, personalized communication.

In my role as Inside Sales/Marketing at Central McGowan, I worked for eight years on a daily basis, assisting customers with sales needs and relationship building. This position also required marketing needs through total brand development for the company. I worked with all teams in the company to source and sell products for customers, while creating and managing adequate marketing displays to achieve sales goals. I managed the most critical inside and outside sales accounts as the lead inside representative in the company. While working to support these critical accounts, I achieved the strongest sales numbers of any inside representative.

While achieving sales success, I also identified key branding and marketing needs to help the company grow. I set up the first website for the company in 2004, and built the first online used equipment sales platform for that industry, which was live on our website. Over the next five years, the company grew rapidly, with our sales exposure extending to areas all over the world through the success of the new website and marketing strategy. With this further growth, combined with new technology improvements available, I assisted with another complete brand update that is still utilized by the company today.

• Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
• Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
• Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.