Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicholas Pulaski

Palmyra,PA

Summary

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Overview

13
13
years of professional experience

Work History

Customer Experience Manager

The Home Depot Inc
Harrisburg, PA
03.2020 - 01.2024
  • Analyzed customer feedback data to identify areas of improvement in the customer experience.
  • Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
  • Managed escalated customer issues and resolved conflicts in a timely manner.
  • Implemented new technologies to streamline processes related to the customer experience journey.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Revised department schedules to maximize coverage during peak hours.

Veterinary Practice Manager

Colonial Park Animal Clinic
Harrisburg, PA
01.2011 - 03.2020
  • Performed administrative tasks such as payroll processing, billing activities, record keeping, customer service inquiries.
  • Partnered with local organizations to promote awareness about animal health care services offered by the practice.
  • Recruited new personnel to fill vacant positions within the practice.
  • Oversaw daily operations of front desk staff members including scheduling shifts and assigning duties.
  • Provided training to new employees on proper office procedures and customer service techniques.
  • Resolved customer complaints in a timely manner while striving to maintain positive relationships with clients.
  • Assisted veterinarians in providing quality medical care by maintaining an orderly environment within the clinic.

Veterinary Assistant

Palmyra Animal Clinic- Lend A Paw Adoptions
Palmyra, PA
06.2011 - 01.2012
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Assisted veterinarians in examining animals.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian.

Education

High School Diploma -

Annville Cleona High School
Annville, PA
06-2006

Some College (No Degree) - Secondary Education

Bloomsburg University of Pennsylvania
Bloomsburg, PA

Skills

  • Relationship Building
  • Interpersonal Skills
  • Staff Management
  • Customer Relationship Management
  • Analytical Skills
  • Adaptability
  • Problem-Solving Aptitude
  • Time Management Abilities
  • Team Building

Accomplishments

  • 2022 Crystal Apron Award Winner for the New Jersey/Metro area (The Home Depot)

Timeline

Customer Experience Manager

The Home Depot Inc
03.2020 - 01.2024

Veterinary Assistant

Palmyra Animal Clinic- Lend A Paw Adoptions
06.2011 - 01.2012

Veterinary Practice Manager

Colonial Park Animal Clinic
01.2011 - 03.2020

High School Diploma -

Annville Cleona High School

Some College (No Degree) - Secondary Education

Bloomsburg University of Pennsylvania

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Nicholas Pulaski