Nicholas Quesada
Brea,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Security Guard
Contemporary Services Corporation
10.2023 - Current
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded to emergency situations with timely decision-making and efficient action, ensuring the safety of all involved.
- Managed crowd control during special events, ensuring guests'' safety while minimizing disruptions.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
Legal File Clerk
Swiss Post Solutions (SPS)
11.2021 - 09.2023
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Located and retrieved requested documents in accordance with established policies.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
- Added and updated records with current materials.
- Compiled, sorted and filed high volume of documents.
- Operated office equipment to scan and copy documents.
Cashier
7-11 Convenience Store
08.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Business Associate
Sign-Mart Plastic Plus
01.2020 - 03.2020
- Engaged with customers to build business relationships.
- Provided exceptional customer service, leading to high levels of satisfaction and repeat business opportunities.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Developed strong relationships with repeat customers by providing exceptional service and personalized attention.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Porter
Toyota Of Orange
11.2017 - 05.2018
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Washed and detailed New and Used car
Shipping and Receiving Clerk
Prudential Labs
05.2017 - 10.2017
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Reviewed order data to verify transactions and shipping dates.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
Education
No Degree -
Orange High School
Orange, CASkills
- Verbal and written communication
- Workplace Safety
- Work ethic
- Surveillance
- File Organization
- Microsoft Office (2 years)
- Leadership (Less than 1 year)
- Customer Service (2 years)
- Warehouse Experience
Timeline
Security Guard
Contemporary Services Corporation
10.2023 - Current
Legal File Clerk
Swiss Post Solutions (SPS)
11.2021 - 09.2023
Cashier
7-11 Convenience Store
08.2020 - 10.2021
Business Associate
Sign-Mart Plastic Plus
01.2020 - 03.2020
Sales Porter
Toyota Of Orange
11.2017 - 05.2018
Shipping and Receiving Clerk
Prudential Labs
05.2017 - 10.2017
No Degree -
Orange High School
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