Nicholas Rafaraci
Red Bank,NJ
Summary
I am a hardworking and creative with proven marketing skills and the desire to learn more. Completed four years of college attaining my bachelor of Science with a concentration in marketing. Worked directly with executives of companies to help find solutions in a particular area of their company or organization they were struggling. With my dedication and perseverance I would not stop until found the perfect resolution.
Overview
8
8
years of professional experience
Work History
Pool Service Technician
Pool World
05.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Restaurant Shift Manager
Sonic Drive Inn
06.2016 - 04.2019
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
Education
Bachelor of Science - Marketing
Monmouth University
West Long Branch, NJ05.2024
Skills
- Dedicated and Strong Work Ethic
- Adaptability
- Professionalism
- Growth Oriented
- Creative and Innovative
Timeline
Pool Service Technician
Pool World
05.2020 - Current
Restaurant Shift Manager
Sonic Drive Inn
06.2016 - 04.2019
Bachelor of Science - Marketing
Monmouth University
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