Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nicholas Ramos

Hazlet,NJ

Summary

Detail-oriented bilingual team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Confirmation Coordinator

Suntuity Solar
08.2022 - 01.2024
  • Called prospects daily to validate appointment time and date and verify home address and credit information is correct.
  • Provided support to Confirmation team members, contributing to well-organized and efficient program operations.
  • Managed communications between management, sales representatives, and call center agents to ensure a smooth flow of information throughout multiple sales departments.
  • Managed calendars of over 50 Sales Representatives in Seven states and dispatched them based on distance and convenience using Skedulo.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Streamlined internal processes for improved efficiency and productivity within Suntuity.
  • Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
  • Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the company's success.
  • Presented feedback to management on industry trends and improvement areas.
  • Used CRM to prepare sales reports containing customer information related to products and services purchased.

Non-CDL Driver

Clean Earth Environmental
06.2022 - 08.2022
  • Ensured safety of products during transportation, maintaining a damage-free delivery record.
  • Enhanced route efficiency with careful planning and GPS navigation systems.
  • Conducted thorough pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Maintained strong professional relationships with clients, fostering repeat business opportunities.
  • Assisted in loading and unloading cargo, ensuring proper weight distribution for safe transport.
  • Adhered to all traffic laws and company policies, reducing the risk of accidents or violations.
  • Managed paperwork efficiently, submitting completed logs and reports promptly after each trip.
  • Operated various types of vehicles within the non-CDL class range, showcasing adaptability in different work environments.
  • Participated in regular safety meetings and training sessions, staying current on updates to company policies/procedures related to non-CDL driver activities.

Account Executive

Altice USA
04.2022 - 06.2022
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Implemented innovative tactics for lead generation, increasing overall conversion rates substantially over time.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Gathered information from clients to secure accounts, verify payment and identify special requirements.
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
  • Negotiated prices, terms of sales and service agreements.

Call Center Team Lead

Suntuity Solar
03.2021 - 04.2022
  • Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
  • Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
  • Reduced call wait times through efficient workforce management and proper scheduling of team members'' shifts.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
  • Boosted employee morale with regular recognition programs, fostering a positive work environment that encouraged productivity.
  • Streamlined communication within the team by implementing clear guidelines and expectations for all agents.
  • Contributed to company growth by consistently meeting or exceeding sales targets through exceptional team leadership.
  • Evaluated individual agent performance regularly, identifying areas for improvement and creating targeted action plans accordingly.
  • Maintained up-to-date knowledge of industry trends and best practices, utilizing this information to guide the team's ongoing development.
  • Implemented new technology solutions that streamlined processes and improved overall efficiency within the call center environment.
  • Balanced workload and responsibilities among team members, ensuring optimal productivity and job satisfaction.
  • Maintained open lines of communication with upper management, providing regular updates on team progress and challenges faced.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Called over 500 potential customers per day to schedule appointments to close deals maintaining the highest 24–48-hour turnaround from prospect to customer in the company.

Inside Sales Representative

Green State Energy Solutions
12.2020 - 02.2021
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Achieved or exceeded company-defined sales quotas.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Inside Sales Representative

Lawn Doctor
01.2019 - 10.2020
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
  • Developed comprehensive training materials for new hires, enabling faster onboarding times without sacrificing quality education on products or processes.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Quoted prices, credit terms and other bid specifications.
  • Contributed to team objectives in fast-paced environment.
  • Attended monthly sales meetings and quarterly sales trainings.

25U Signal Support Systems Specialist

Active Duty Army
03.2014 - 04.2018
  • Enhanced communication capabilities by installing and maintaining signal support systems and networks.
  • Provided technical assistance to users, optimizing the effectiveness of communication devices and systems.
  • Managed preventative maintenance checks on equipment, ensuring reliability and readiness for mission-critical operations.
  • Resolved complex communication issues with a combination of troubleshooting techniques and equipment replacements.
  • Collaborated with team members to establish effective communication networks during various training exercises and deployments.
  • Maintained accountability for assigned vehicles and equipment, safeguarding valuable assets critical to mission success.
  • Evaluated system performance regularly to identify areas for improvement, making necessary adjustments as needed.
  • Operated electronic warfare systems as part of an integrated strategy against enemy forces during training exercises.
  • Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
  • Tested signal-level equipment for operational performance within prescribed tolerances.

Education

No Degree - Brick Masonry

Iroquois Job Corp
Medina
01.2011

High School Diploma -

New Jersey Youth Challenge Academy
Fort Dix, NJ
01.2009

Skills

  • Resource management
  • Record keeping
  • Marketing knowledge
  • Data entry proficiency
  • Quality assurance
  • Project management
  • Social media management
  • Scheduling appointments
  • Customer Service and Support
  • Appointment Scheduling
  • Email and Phone Etiquette
  • Administrative Support

Certification

  • OSCHA Training

Languages

English
Native or Bilingual
Spanish
Professional Working
Korean
Elementary
Creole
Elementary

Timeline

Confirmation Coordinator

Suntuity Solar
08.2022 - 01.2024

Non-CDL Driver

Clean Earth Environmental
06.2022 - 08.2022

Account Executive

Altice USA
04.2022 - 06.2022

Call Center Team Lead

Suntuity Solar
03.2021 - 04.2022

Inside Sales Representative

Green State Energy Solutions
12.2020 - 02.2021

Inside Sales Representative

Lawn Doctor
01.2019 - 10.2020

25U Signal Support Systems Specialist

Active Duty Army
03.2014 - 04.2018

No Degree - Brick Masonry

Iroquois Job Corp

High School Diploma -

New Jersey Youth Challenge Academy

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Nicholas Ramos