Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Ream

Machine Operator
Grand Rapids,MI

Summary

Well-qualified, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

4
4
years of post-secondary education
7
7
years of professional experience

Work History

Lead Punch Operator

Leedy Manufacturing
Grand Rapids, MI
10.2017 - Current
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Moved materials and fixtures such as paperboard rolls, dies and repeats using pallet jacks, hand carts, and forklifts.
  • Oversaw feeding, printing and delivery process of press machines to maintain specified levels of operation.
  • Installed plates and wash blankets and verified copy checks, correct ink, scores, and barcodes.
  • Promptly removed completed loads from press.
  • Logged, trafficked and updated projects in job management software.
  • Reviewed completed orders for quality and accuracy.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Inspected printed products for clarity, color accuracy, and conformance to provided specifications.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Collected, aligned, cut and slit [Type] materials.
  • Kept equipment clean, repaired and lubricated to maximize performance.
  • Checked completed work to identify flaws and sort items by grade.
  • Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
  • Used equipment such as overhead cranes and forklifts to safely transport materials and finished products.
  • Made timely adjustments to machine operations and components to meet demands of different production orders.
  • Followed company policies and OSHA requirements to maintain work safety.
  • Used gauges, calipers and other devices to take measurements and identify problems.
  • Achieved challenging production goals on consistent basis by optimizing machine operation.
  • Removed excess materials during and after runs and collected for reuse or put into removal bins.

Sales Associate

Vector Marketing Corporation
Grand Rapids, MI
03.2015 - 09.2017
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Educated customers on promotions to enhance sales.
  • Completed orders through [Type] system and organized product deliveries to meet customer timetables.

Server

J.Gardellas Tavern
Grand Rapids, MI
02.2014 - 02.2015
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Education

GED -

Ottawa Hills High School
Grand Rapids, MI
08.1995 - 04.1997

Help Desk Certification - Technology And Industrial Arts Education

Med Certs
On Line
02.2017 - 01.2018

No Degree - Technology And Industrial Arts Education

Davenport University
Grand Rapids, MI
02.2018 - 03.2019

Skills

    Detail-oriented

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Timeline

No Degree - Technology And Industrial Arts Education

Davenport University
02.2018 - 03.2019

Lead Punch Operator

Leedy Manufacturing
10.2017 - Current

Help Desk Certification - Technology And Industrial Arts Education

Med Certs
02.2017 - 01.2018

Sales Associate

Vector Marketing Corporation
03.2015 - 09.2017

Server

J.Gardellas Tavern
02.2014 - 02.2015

GED -

Ottawa Hills High School
08.1995 - 04.1997

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Nicholas ReamMachine Operator