Nicholas Reed
Los Angeles,California
Summary
Detail-oriented and service-driven administrative professional with over three years of experience supporting diverse stakeholders in fast-paced, people-centered environments. Proven ability to manage front-facing responsibilities, maintain confidential information, coordinate logistics, and provide high-level customer service. Known for strong communication skills, adaptability, and a proactive “can-do” approach aligned with nonprofit and mission-driven organizations.
Overview
13
13
years of professional experience
Work History
Emergency 30-Day Credentialed Substitute
Swing Education
01.2022 - Current
- Worked across 100+ school sites, regularly serving as the first adult point of contact for students, office staff, and teachers
- Followed school-specific procedures for attendance, safety, and classroom operations while stepping into unfamiliar environments with little notice
- Kept clear written notes for teachers and administrators to ensure continuity and accountability
- Balanced classroom needs with administrative expectations, adapting quickly when priorities shifted
- Earned preferred substitute status at multiple schools based on reliability, communication, and professionalism
On Site Director, General Staff
Celebrate Me Week
07.2013 - Current
- Helped run week-long programs focused on youth development, logistics, and group coordination
- Assisted with staff scheduling, daily operations, and communication for teams of up to 90 people
- Supported a collaborative, respectful environment while handling sensitive participant information
- Stepped in where needed to keep programs running smoothly
Grocery Department Team Member
Target
11.2021 - 11.2022
- Provided consistent customer support by answering questions, resolving issues, and helping guests navigate the store
- Managed inventory tasks including receiving shipments, restocking, and keeping shared spaces organized
- Worked closely with team members to maintain a clean, functional, and welcoming environment during high-traffic hours
- Stayed calm and focused while handling competing requests in a fast-paced setting
Server/Bartender
Waterfront Grille
06.2020 - 09.2021
- Served as the main point of contact for guests, setting the tone for a positive and professional experience
- Coordinated orders between kitchen and bar while tracking details and special requests
- Handled payments accurately and followed health, safety, and alcohol service regulations
Direct Support Professional
Dependable Home Healthcare
08.2019 - 05.2020
- Supported a client with daily organization, scheduling, and goal-setting
- Maintained detailed records and respected confidentiality at all times
- Coordinated with guardians and care teams to adjust plans and track progress
Respite Program Team Lead
Pathways to Community
08.2018 - 08.2019
- Accompanied groups of up to 25 vulnerable adults on weekly overnight community outings with a 4:1 staff ratio where I also supervised a team of up to 5 other service providers
- Administered medications according to appropriate schedules
- Helped individuals navigate use of hotel amenities and touch base with guardians over the phone as needed
Direct Support Professional
Pathways to Community
06.2018 - 08.2018
- Supervised groups of vulnerable adults on daytime public outings to support social and emotional development
- Administered medications according to appropriate schedules
- Provided safe transportation for up to four clients per day to and from programming
- Prepared meals for the group or helped clients make healthy food choices when presented with a menu of options
Education
Bachelor of Science - Youth Studies, Political Science
University of Minnesota
Minneapolis, Minnesota05.2020
Skills
- Front Desk & Visitor Services
- Customer Service & Guest Relations
- Phone & Email Communication
- Scheduling & Calendar Coordination
- Office & Supply Management
- Confidential Information Handling
- Recordkeeping & Documentation
- Cross-Department Collaboration
- Microsoft Office & Google Workspace
- Problem Solving & Multitasking
Languages
Proficient in Spanish (reading, listening)
Intermediate fluency in American Sign Language
Timeline
Emergency 30-Day Credentialed Substitute
Swing Education
01.2022 - Current
Grocery Department Team Member
Target
11.2021 - 11.2022
Server/Bartender
Waterfront Grille
06.2020 - 09.2021
Direct Support Professional
Dependable Home Healthcare
08.2019 - 05.2020
Respite Program Team Lead
Pathways to Community
08.2018 - 08.2019
Direct Support Professional
Pathways to Community
06.2018 - 08.2018
On Site Director, General Staff
Celebrate Me Week
07.2013 - Current
Bachelor of Science - Youth Studies, Political Science
University of Minnesota