Nicholas REID
Roanoke,IN
Summary
Seasoned, highly adaptable and self-motivated team player who consistently provides high quality results and support in the most demanding of environments. My journey thus far boasts over a decade of experience in high trust, multi-function roles in marketing, sales, administration, finance, media and I.T.; which in turn has honed me into a creative problem solver and quick learner with a keen eye for detail.
Overview
18
18
years of professional experience
Work History
I.T. Support Associate II
Amazon
04.2022 - Current
- Provide technical support to all end-users; equating to over 1000 individuals per shift at 6 different facility types in the Northeast Indiana region
- Handle the setup, maintenance, management, repair and replacement of 90% percent of the technology in several buildings (printers, bluetooth & RF scanners, tablets, laptops, desktops, thin clients, radios, servers, routers, switches, access points, cameras)
- Coordinate with contractors and external teams to launch, maintain and repair Amazon's proprietary devices and systems
- Spearhead the deployment of new technological initiatives at the 6 facilities within the Northeast Indiana region
- Act as the first responder in the event of isolated or wide scale network outages and equipment/system failures
- Travel nation wide to participate in the setup and launching of new facilities and the decommissioning of redundant ones
I.T. Support Specialist
Kelley Automotive Group
10.2019 - 04.2022
- Played a vital role in rebuilding systems, the network and work processes after a Cyber Event
- Exceeded job realm by partially project managing the successful launches of 2 of the newer Dealerships
- Successfully kept the entire Group operational for several months solo
- Then worked with the next hire to rebuild the I.T Department; improving our overall effectiveness by transforming the department from reactionary to one of pro action
- Provide daily support to all end-users; equating to 500+ users / 25+ buildings / 10+ OEMs (BMW/Mini, Buick GMC, Chevrolet, Chrysler Dodge Jeep Ram, Ford, Jaguar Landrover, Volvo Dealerships, Bodyshops, Reconditioning Centers, Parts Retail Store)
- Manage Active Directory of users, groups and devices
- Create, edit and implement Group Policies
- Manage the GoTo cloud-based VoIP system, setting up and customizing users, extensions, call queues, dial plans and virtual faxes
- Manage several Admin Centers within Microsoft O365: Azure Active Directory, Compliance, Exchange, Security, SharePoint and Teams
- Handle the setup, maintenance, management and repair of all company owned devices (PCs, printers, scanners, merchant terminals, diagnostic tools, Raspberry Pis, tablets, phones)
- Handle all software, hardware and license acquisition, management and deployment
- Liaise with 3rd party vendors to support all outsourced hardware and software utilized by the Group Resolve network related issues, often assisting in the setup, configuration and evolution of the overall network
- Train/mentor new coworkers and college interns; polishing both their technical and soft skills
- Advise and assist the Executives and Managers in their decision-making processes from an I.T
Owner
Artistic NICHe
02.2015 - 01.2019
- Designed eye catching and impactful commercial websites
- Successfully boosted clients conversion rates by 10%
- Created graphics and content according to project specifications
- Designed and launched wedding announcement websites for engaged couples
- Conducted portrait, commercial and event photography for clients
Remittance Clerk
Scotiabank
11.2012 - 11.2015
- Monitored and maintained 3 ATMs, verifying and validating all transactions
- Advised and assisted commercial clients; and compiled all weekly cash payrolls
- Occasionally led team meetings, focusing on ways to improve productivity and customer service
- Provided technical support to tellers
- Acted as an in house help desk in order to keep the workflow unhindered
Sales Associate
Caribbean ARI Inc.
04.2007 - 01.2011
- Handled the day to day operations of 1 of 5 Airport based, Duty free stores on a rotational basis
- Educated and assisted customers with selections
- Processed payment transactions and conducted product promotions
Education
Bachelor of Science - Information Technology And Management
University of The West Indies
Barbados2010
High School Diploma -
Queen's College
Barbados2004
Skills
Tech Saviness
Communication
Detail Orientation
Time Management
Critical Thinking
Timeline
I.T. Support Associate II
Amazon
04.2022 - Current
I.T. Support Specialist
Kelley Automotive Group
10.2019 - 04.2022
Owner
Artistic NICHe
02.2015 - 01.2019
Remittance Clerk
Scotiabank
11.2012 - 11.2015
Sales Associate
Caribbean ARI Inc.
04.2007 - 01.2011
Bachelor of Science - Information Technology And Management
University of The West Indies
High School Diploma -
Queen's College
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