Summary
Overview
Work History
Education
Skills
Timeline
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Holly Reid

Summary

Insurance professional with solid track record in coordinating policies, claims, and client relationships. Known for strong team collaboration, adaptability, and achieving results. Skilled in policy administration, claims processing, and customer service. Dependable and resourceful, with strong ability to navigate changing needs and priorities.

Overview

7
7
years of professional experience

Work History

Insurance Coordinator

Essex Family Dental
07.2024 - Current
  • Verified insurance and communicated coverage to staff and patients.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Obtained data such as patient, insurance ID, insurance provider and codes to properly file insurance claims.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.

Medical Support Specialist

Evergreen Family Health
10.2022 - 07.2024
  • Improved patient care by accurately recording medical histories and updating electronic health records.
  • Enhanced patient satisfaction with efficient scheduling of appointments and timely followups.
  • Streamlined office operations by organizing patient files, maintaining supplies inventory, and managing daily administrative tasks.
  • Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
  • Contributed to a positive work environment through effective communication, teamwork, and problem-solving skills.

Brand Operations Supervisor

VS & CO
08.2020 - 10.2022
  • Streamlined operations for improved efficiency, managing resources and budget allocations effectively.
  • Enhanced customer engagement with well-executed promotional activities and events.
  • Implemented innovative merchandising strategies to maximize in-store visibility and drive customer conversion.
  • Boosted employee morale through effective communication, fostering a positive work environment that increased productivity levels.

Store Manager

Carters & OshKosh B'Gosh
04.2018 - 07.2020
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Education

High School Diploma -

Burlington High School

Skills

  • Insurance claims processing
  • HIPAA Compliance
  • Dental insurance experience
  • Customer Service Excellence
  • Organizational Skills
  • Time Management Competence
  • Appointment Scheduling Efficiency
  • Proficiency in Dentrix
  • Insurance coverage verification
  • Denied claims identification

Timeline

Insurance Coordinator

Essex Family Dental
07.2024 - Current

Medical Support Specialist

Evergreen Family Health
10.2022 - 07.2024

Brand Operations Supervisor

VS & CO
08.2020 - 10.2022

Store Manager

Carters & OshKosh B'Gosh
04.2018 - 07.2020

High School Diploma -

Burlington High School

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Holly Reid