Hi, I’m
Nicholas Reynolds
Consultant
Idaho Falls,ID
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
18
years of professional experience
Work History
Love Queen Wigs
Owner
01.2018 - Current
Job overview
- Managed day-to-day business operations.
- Consulting with customers to assess needs and propose optimal solutions.
- Founded and managed Wig Shop business, growing revenue to $400,000 in first year.
- Established foundational processes for business operations.
- Evaluating suppliers to maintain cost controls and improve operations.
- Managing purchasing, sales, marketing and customer account operations efficiently.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Luxe Wedding Shows
Producer & Owner
02.2015 - 03.2021
Job overview
- Developed production plans and organized resources to achieve an efficient running show production.
- Developed schedules for production, event staff, and models.
- Maintained project costs through careful budgeting and monitoring of expenditures.
- Hired, trained and managed production staff and crew members to build highly qualified team and boost overall performance.
- Developed and implemented marketing strategies to increase revenue.
- Planned video shoots in studio and remotely by managing production through stages to completion.
- Coordinated with Event Staff and Model talent to create Fashions Shows, new ideas, and segments for at Show Entertainment.
- Improved production company operations and profitability by applying new technologies and fostering evolution of production standards.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
- Orchestrated license agreements for music, footage, talent releases, and distribution contracts.
Aveda Salon And Spa
Salon Manager
03.2016 - 03.2019
Job overview
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Promoted business through marketing initiatives and use of social media.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
The Cliffs Resort
Sales Manager
01.2013 - 01.2015
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Gino Morena - Vandenberg Airforce Base Salon
Assistant Salon Manager
01.2012 - 09.2013
Job overview
- Identified competent talent for salon professionals to have full salon floor coverage for amenities.
- Organized training for new stylist employee and receptionists.
- Advertised salon services on social media platforms.
- Prepared daily shifts based on demand and scheduled appointments.
- Monitored stock of salon products and ordered supplies.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Developed sales and promotional campaigns around special holidays and seasonal events.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed cash flow, business transactions, banking, and accounting processes.
Avila Village Resort
Night Auditor
01.2010 - 04.2013
Job overview
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Looked over pending check-ins and payment processes to complete closing procedures.
Cottage Inn By The Sea
Front Desk Agent
01.2007 - 01.2010
Job overview
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Lovely Beauty Salon & Spa
Hairstylist
01.2006 - 12.2007
Job overview
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
Education
Wig Training Academy London
Certificate from Wig Styling
06.2018
San Luis Obispo Beauty CollegeSan Luis Obispo, CA
Cosmotology from Cosmotology
12.2006
Cinema Makeup Hollywood, CA
High Fashion Makeup from Makeup
03.2006
Cuesta CollegeSan Luis Obispo, CA
Certificate from Hotel Management
12.2005
Arroyo Grande High SchoolArroyo Grande, CA
High School Diploma
06.2005
Skills
- Marketing
- Business Planning
- Sales Leadership
- Consulting
- Financial Management
- Strategic Planning
- Customer Relations
- Staff Management
- Contract Management
- Budget Development
- Business Marketing
- Budgeting and Forecasting
- Staff Training
- Organizational Skills
- Business Management
- Product Branding
- Sales Management
- Customer Service
- Professional Networking
- Bookkeeping
Timeline
Owner
Love Queen Wigs
01.2018 - Current
Salon Manager
Aveda Salon And Spa
03.2016 - 03.2019
Producer & Owner
Luxe Wedding Shows
02.2015 - 03.2021
Sales Manager
The Cliffs Resort
01.2013 - 01.2015
Assistant Salon Manager
Gino Morena - Vandenberg Airforce Base Salon
01.2012 - 09.2013
Night Auditor
Avila Village Resort
01.2010 - 04.2013
Front Desk Agent
Cottage Inn By The Sea
01.2007 - 01.2010
Hairstylist
Lovely Beauty Salon & Spa
01.2006 - 12.2007
Wig Training Academy
Certificate from Wig Styling
San Luis Obispo Beauty College
Cosmotology from Cosmotology
Cinema Makeup
High Fashion Makeup from Makeup
Cuesta College
Certificate from Hotel Management
Arroyo Grande High School
High School Diploma
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