Nicholas Rice
Systems Administrator
Cross Lanes,WV
Summary
Products, Security, Internet Protocol Suite (TCP/IP), System Administration, DNS, DHCP, Active Directory, Windows Server, Powershell, Microsoft products and Troubleshooting. Both Wired and Wireless expertise. Strong information technology professional graduated from Fort Gordon Signal School for Excellence. Veteran with a Secret Clearance. Driven Systems Administrator with 11 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
System IT Administrator
Appalachian Tire
Charleston, WV
07.2022 - 10.2023
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Migrated data from legacy system to new databases.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Configured and tested Windows Server operating systems with roles features.
- Worked with users to determine areas of technology in need of improved usability.
Systems Administrator
Agilant Solutions, Inc
Baltimore, MD
02.2021 - 12.2022
- This positions role is to keep Social Security Agencies training system up and operational for employees to use
- This involves working with systems databases, servers, and studios that produce training
- Assisting with students to keep their systems updated and working properly
- As well as working on backend of these systems to ensure systems work as intended.
- Oversaw IT activities to maintain operations by maintaining laptops, and PC's for thousands of users.
- Created patches and solutions to fix bugs in existing applications
- Maintained flexible schedule and responded to after-hours and weekend emergencies
- Resolved issues and escalated problems with knowledgeable support and quality service
- Diagnosed and executed resolution for network and server issues
- Implemented, developed and tested installation and update of file servers, print servers and application servers
HD Technician
Yorktel
Baltimore, MD
03.2020 - 01.2021
- Monitored company inventory to keep stock levels and databases updated.
- Prepared variety of different written communications, reports and documents.
- Created patches and solutions to fix bugs in existing applications.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Determined compatibility with various software by developing modification and integration programs.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Satellite Communications Administrator
Artel LLC
Baltimore, MD
08.2015 - 03.2020
- Security Studio’s broadcast to reach each office.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Tactical Satellite Communications Specialist
US Army National Guard
Cheltenham, MD
08.2009 - 08.2018
- Inspected products and machines to maintain quality and efficiency.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
- Performed telecommunication and networking business evaluations.
- Designed, installed and maintained organization's telephony network.
- Read technical manuals and literature to stay abreast of new technology.
- Installed, maintained and supported VoIP applications.
- Monitored overall network performance.
- Analyzed and interpreted complex data from multiple sources.
- Maintained required level of proficiency in use of firearms.
- Provided strategic plotting and navigation for warfare areas.
- Operated surveillance radar, communication systems and identification equipment.
- Oversaw utilities manual records to perform stock control and accounting duties.
- Upheld code of conduct and maintained professionalism in stressful situations.
Systems Admin
Artel LLC
Aberdeen Proving Ground, MD
09.2014 - 08.2015
- As BFT2 Systems Administrator it was my responsibility to support over sixty-five thousand transceivers at any given time over three main sites and four hub sites
- Other duties were to monitor health for all components and hardware at these sites as well as to monitor number of users currently logged in
- We also maintained tickets provided from customers in field, help desk, tier support, and others
- Established network specifications and analyzed workflow, access, information and security requirements.
- It was my responsibility to write and maintain procedures as well as worksheets to keep accountability
- Additionally, maintained critical functionality and order of these transceivers along with supporting components at sites mentioned above
- Social Security Administration
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Provided second-level support for server-class systems.
Lab Technician
Edge Rubber
Chambersburg, PA
10.2012 - 10.2013
- Maintained documentation on tests performed in lab.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
- Sieves, Moisture Analysis, Ash Tests, Magnetic Tests, and Thermogravimetric
- Analysis; these tests are required to maintain quality of products
- Also, in charge of testing specialized machines to insure and maintain their proper functionality.
- Tracked collected specimens by initialing, dating and noting times of collection
- Oversaw items in inventory and reordered before supplies diminished.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Set and oversaw quality assurance guidelines for laboratory work.
- Collaborated with team members to achieve target results.
Education
Satellite Communications Support Maintain Operator - Tactical Satellite Communications
01.2010 - 11.2010
- Fort Gordon Satellite Signal Maintain, Repair, and Operator
High School Diploma -
01.2001 - 05.2004
Skills
Multitasking
Military Communications
Telecommunications
System upgrades
Program installations
Performance Analysis
Technical Analysis
Hardware knowledge
Servers expertise
G-Suite
Teamwork and Collaboration
Attention to Detail
PPE Compliance
Timeline
System IT Administrator - Appalachian Tire
07.2022 - 10.2023
Systems Administrator - Agilant Solutions, Inc
02.2021 - 12.2022
HD Technician - Yorktel
03.2020 - 01.2021
Satellite Communications Administrator - Artel LLC
08.2015 - 03.2020
Systems Admin - Artel LLC
09.2014 - 08.2015
Lab Technician - Edge Rubber
10.2012 - 10.2013
Fort Gordon Signal School of Excellence - Satellite Communications Support Maintain Operator, Tactical Satellite Communications
01.2010 - 11.2010
Tactical Satellite Communications Specialist - US Army National Guard
08.2009 - 08.2018
Greencastle Antrim High School - High School Diploma,
01.2001 - 05.2004