Nicholas Richmond
Midlothian,VA
Summary
Motivated Business Development Associate bringing a 15-year career in territory development and prospecting. Business development and social media expert versed in quickly mastering new concepts and technologies to drive successful market development. Consultative sales specialist who implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing a solid history of success in boosting program operations efficiency, conversion rates, and performance. Well-versed in both online and traditional marketing approaches. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Emergency Recovery Coordinator/ Business Development Coordinator
Paul Davis of Greater Richmond
04.2024 - 03.2025
- As a Business Development Consultant, I played a key role in the company’s growth and expansion. I identified potential business opportunities, built relationships with key stakeholders, and developed strategies to achieve the company’s objectives.
- Conducted project validation reviews and addressed inconsistencies, special considerations, and compliance issues with management.
- Developed, maintained, and implemented plans and procedures associated with successfully delivering emergency response services.
- Guided, oversaw, and offered programmatic assistance to staff and maintained currency and compliance with applicable regulations.
- Utilized comprehensive risk analysis to identify, assess, and manage emergency management risks.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives, and industry trends.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Reviewed operational plans from other locations to identify options for local systems.
Restoration Specialist, Crew Chief
Restoration 1
04.2022 - 04.2024
- Orchestrated environmental cleanup activities for sites to optimize compliance with federal regulations and local ordinances, to drive attainment of common goals.
- Provided training on hazardous material or waste cleanup procedures and technologies.
- Tracking and enhancing compliance metrics, fostering environmental knowledge and awareness through various initiatives, and meticulously preparing for remediation projects by evaluating strategies, conducting studies, and inspecting environmental conditions.
- Conducted quantitative risk assessments for human health, environmental, and other risks.
- Supported proposals by preparing the scope of work, bid paperwork, and fee schedules.
- Monitored and evaluated the progress of environmental restoration projects.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
- Gained strong leadership skills by managing projects from start to finish.
Landscaper
MarCo Property Management
06.2021 - 04.2022
- Managed several corporate properties.
- Performed planting, watering, mulching, and edging of lawns.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Inspected gardens for pests, weeds, and diseases.
- Designed programs for landscape maintenance, pest management, composting, and other related topics.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Collaborated with gardeners to plan and design outdoor spaces.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
Maintenance Technician
Costco Wholesale
09.2020 - 02.2021
- Operated self-propelled floor scrubbing machines, sweeping, mopping, spraying down & disinfecting offices, break rooms & restrooms.
- Completed partial or full dismantling of equipment to repair or replace defective components and restore functionality quickly.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed safety protocols to minimize workplace accidents.
- Developed and implemented strategies to improve maintenance processes.
- Positively engaged with customers and maintained a professional appearance as a company representative.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines, and specifications.
- Inspected, tested, and adjusted mechanical and electrical systems to facilitate proper functioning.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Restoration Specialist, Crew Chief
SERVPRO
12.2018 - 09.2020
- Versatile professional with strong problem-solving skills and a history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Conducted feasibility and cost-benefit studies for environmental remediation projects.
- Evaluated strategies, conducted studies, and inspected environmental conditions to prepare for remediation projects.
- Identified training for environmental compliance and implemented training for operations and other team members.
- Provided training on hazardous material or waste cleanup procedures and technologies.
- Established lasting professional rapport with community leaders by utilizing successful troubleshooting and dynamic communication to drive attainment of common goals.
- Conducted quantitative risk assessments for human health, environmental, and other risks.
- Orchestrated environmental cleanup activities for sites to optimize compliance with federal regulations and local ordinances.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests, and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Crew Chief
Stanley Steemer
11.2016 - 12.2018
- Possessed a robust skill set in operations management, customer service, and team leadership within the cleaning, restoration, and water mitigation industries.
- Proven ability to optimize customer experience through superior service delivery and effective troubleshooting.
- Managed team according to company standards and compliance requirements.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
- Trained all team members on key roles to maintain flexibility.
- Implemented and improved processes to improve crew productivity and performance.
- Enforced strict safety protocols to protect crew members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build a team of top performers.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Clover Hill High School
Midlothian, VA06.2007
Skills
- Office Management
- Quality Control and Assurance
- Hospitality
- Customer Services and Retention
- Project Coordination and Management
- Marketing and Strategic Planning
- General Sales and Promotions
- Communication Skills
- Microsoft Office Suite
- Contract Negotiations
- Property Management and Maintenance
- Scheduling/Payroll
- Forklift Operation
- Fire, Mold, Water, and Bio-Hazard Remediation and Restoration
- Asbestos Abatement Licensed & Certified
- Building Client Relations
- Training & Development
- Account Forensics and Management
- Training & Development
- Leadership
- Data Collection and Analysis
- Operations Management
- B2B Sales
- Business and Talent Development
- Organizational skills
- CRM software
- Crisis Management
- Calendar and Appointment Management
- Interpersonal Communication
Timeline
Emergency Recovery Coordinator/ Business Development Coordinator
Paul Davis of Greater Richmond
04.2024 - 03.2025
Restoration Specialist, Crew Chief
Restoration 1
04.2022 - 04.2024
Landscaper
MarCo Property Management
06.2021 - 04.2022
Maintenance Technician
Costco Wholesale
09.2020 - 02.2021
Restoration Specialist, Crew Chief
SERVPRO
12.2018 - 09.2020
Crew Chief
Stanley Steemer
11.2016 - 12.2018
High School Diploma -
Clover Hill High School
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