Nicholas Richmond
Thornton,CO
Summary
Driven professional with expertise in business operations who consistently exceeds expectations by critically examining areas of improvement in standard operations, cultivating and empowering ops teams, and streamlining processes to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Track Operations Manager
Podium Karting & Events
01.2019 - Current
- Onboarded new hires and maintained a team of 14 associates and 3 leadership positions
- Developed descriptive and thought-out training guides for new hire training and orientation
- Created and maintained shift schedules for the tracks ops team
- Provided empathetic and solution-oriented experiences to customers seeking resolution to their issues
- Uphold high safety standards for a safe customer service experience on and off the track
- Enforced customer adherence to safety standards by implementing safety protocols demonstrated by the track ops team
- Maintained track integrity by executing repairs and maintenance operations when required
- Reviewed and kept up on inventory of track supplies and fuel for the fleet
- Maintained daily operations as a Manager on Duty by opening and closing shifts and balancing cash drawers
Assistant Manager
Podium Karting & Events
01.2018 - 01.2019
- Supervised daily operations of 4 departments including Customer Experience, Bar/Kitchen, Track Operations and Events/Parties for both the Centennial and Denver locations
- Resolved technical issues with race timing system and POS systems
Bartender
Podium Karting & Events
09.2017 - 01.2018
- Served customers food and beverages and maintained a clean bar environment
- Promoted to management within 4 months of employment
- TIPS Certified
Guest Service Lead Supervisor
Hyland Hills Parks & Rec
01.2013 - 09.2017
- Led 250+ team members across 4 departments
- Developed and implemented processes in seasonal training guides
- Scheduled shifts guest service organization of up to 250 employees per season
- Repaired and maintained credit card servers and back-end software for security and POS systems (BOS, Qwest, Salto)
- Acted as a point of escalation for guest experience issues and provided timely resolutions
Education
Some College -
Front Range Community College
Westminster, COHigh School -
Prairie View High School
Henderson, CO05.2011
Skills
- Guest/Customer relations
- Financial Reconciliation
- Inventory Management
- Training & Scheduling
- Time Management
- Team Management
- Technology Savvy
- Solution-Oriented
- Critical Thinker
- Self-Motivated
- Team-Oriented
- Resourceful
- Adaptable
Certification
- T.I.P.S Certified
- Forklift Certified
Timeline
Track Operations Manager
Podium Karting & Events
01.2019 - Current
Assistant Manager
Podium Karting & Events
01.2018 - 01.2019
Bartender
Podium Karting & Events
09.2017 - 01.2018
Guest Service Lead Supervisor
Hyland Hills Parks & Rec
01.2013 - 09.2017
High School -
Prairie View High School
Some College -
Front Range Community College
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