Nicholas Riley
Bloomington,IL
Summary
Results-oriented professional with extensive experience in customer service and operational compliance. Proven skills in training, technical troubleshooting, and communication, leading to improved team performance and customer satisfaction. Accomplished in developing training materials and conducting sessions focused on safety and compliance, while mentoring new instructors to enhance overall effectiveness. Strong background in project management, optimizing scheduling strategies, and driving business development initiatives to achieve sales goals.
Overview
30
30
years of professional experience
Work History
Nussbaum Trucking Academy Instructor
Nussbaum Transportation
Hudson, Illinois
08.2023 - Current
- Conducted classroom sessions on operational procedures and compliance standards.
- Developed training materials for new drivers focusing on safety protocols.
- Implemented classroom technology to enhance student engagement and learning outcomes.
- Evaluated trainee performance through hands-on assessments and provided constructive feedback.
- Mentored new instructors in effective teaching techniques and best practices.
- Facilitated interactive lessons incorporating real-world examples to increase relatability.
- Managed classroom behavior by establishing clear rules and procedures.
- Collaborated with colleagues on best teaching practices, enhancing overall program effectiveness.
Front Counter Clerk
Advanced Auto Parts
Bloomingdale, Illinois
09.2022 - Current
- Greeted customers warmly, assisting with inquiries at front counter.
- Processed transactions efficiently using POS systems and managed cash handling.
- Resolved customer complaints promptly to ensure high satisfaction levels.
- Educated customers on promotional offers and loyalty programs to boost engagement.
- Maintained inventory accuracy through regular stock checks and timely replenishment.
- Organized front counter area for optimal service delivery and cleanliness.
- Tracked online orders from initiation to delivery, ensuring timely fulfillment.
- Collaborated with team members to enhance workflow and overall service quality.
Senior Driver Manager
Nussbaum Transportation
Hudson, Illinois
04.2020 - Current
- Tracked driver behavior, timekeeping, and attendance to ensure operational integrity.
- Developed scheduling strategies to optimize routes and enhance efficiency.
- Coordinated load planning to minimize dispatch delays and improve delivery timelines.
- Analyzed route efficiency to reduce fuel consumption and increase delivery speed.
- Reviewed completed work for consistency, quality, and compliance with standards.
- Coached team members to enhance job performance and operational effectiveness.
- Maintained accurate records of deliveries and pickups, including logs and manifests.
- Communicated effectively with dispatch regarding route changes and issues encountered.
- I drove for this company for about 2 years, to gain experience before moving to office position.
President
Riley Trucking LLC
Lovington, Illinois
05.2011 - 04.2020
- Developed policies and procedures to establish short-term and long-term organizational goals.
- Executed strategic initiatives aligning objectives with market opportunities.
- Oversaw company operations, ensuring efficient resource allocation and operational effectiveness.
- Cultivated positive relationships with employees, executives, and stakeholders.
- Directed budget management processes to optimize financial performance and sustainability.
- Analyzed financial statements to enhance programs and policies.
- Facilitated collaboration across departments to improve project delivery.
- Mentored leadership team, promoting professional development and succession planning.
- Developed relationships with the Amish community.
- This company had an offshoot business of excavation and demolition, specializing in grain systems, demolition, or sale.
- Facilitated the sale of this company.
Part Owner
Riley Farm's LLC
Lovington, Illinois
05.2010 - 04.2020
- Monitored cash flow to ensure accurate resource budgeting.
- Managed operations budgeting, accounts payable, receivable, and payroll activities.
- Conducted regular financial reviews to identify trends and optimize resource allocation.
- Developed and executed marketing strategies to enhance customer engagement and drive sales.
- Resolved issues promptly through thorough research and decisive actions.
- Trained employees on best practices in farming techniques and equipment usage.
- Oversaw daily business operations while providing necessary guidance.
- Established strong relationships with local vendors to support business growth.
- Oversaw Investment opportunities.
- Turned operations over to brother in 2020, but still fully active in decision making.
Owner
Riley Farm's Livestock Hay
Lovington, Illinois
03.1996 - 04.2020
- Oversaw budgeting and financial management to ensure sustainable operations.
- Implemented quality assurance processes to uphold product excellence.
- Developed strategies that increased production efficiency and minimized waste.
- Supervised employee performance, targeting enhanced productivity and cost savings.
- Fostered collaboration by promoting open communication and teamwork among staff.
- Monitored operational progress through effective planning, budgeting, and results measurement.
- Identified growth opportunities for expansion and diversification.
- Led marketing initiatives that effectively promoted products and services.
- Built this company from start to sale.
- Fostered relationships with the Amish all over the U.S.
- Facilitated shipments all over the U.S.
Associate outside superintendent
ADM
Sullivan, Illinois
06.2007 - 05.2010
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Managed team schedules to optimize labor resources and enhance workflow efficiency.
- Coordinated maintenance activities, minimizing equipment downtime and boosting productivity.
- Implemented training programs for staff on operational procedures and safety protocols.
- Conducted regular inspections to verify adherence to company policies and regulations.
- Facilitated interdepartmental communication to improve collaboration and operational effectiveness.
- Maintained accurate project records including daily logs, time sheets, and inspection reports.
- Supervised construction activities, ensuring timely project completion while adhering to quality standards.
Commercial Department Head
CHI Overhead Garage Doors
Arthur, Illinois
02.2004 - 05.2007
- Modeled supportive leadership qualities, motivating staff towards departmental goals and team building.
- Developed a culture of empowerment and innovation to enhance employee engagement.
- Delegated tasks effectively, prioritizing work to meet objectives.
- Coordinated cross-departmental efforts to ensure timely project completion.
- Monitored project timelines, adjusting schedules to accommodate changing demands.
- Implemented safety protocols, maintaining a secure workplace environment.
- Oversaw employee training programs, enhancing skills and knowledge retention.
- Managed inventory systems, optimizing stock levels and order fulfillment.
- Developed a process that improved output, allowed the workforce to be reduced, and moved to other departments.
- Worked with another department to improve process there, and improve output efficiency.
Ag Service Technician
Sloan Implement Co
Assumption, Illinois
05.1998 - 05.2003
- Performed onsite equipment repairs at customer locations to ensure operational efficiency.
- Diagnosed mechanical issues in agricultural machinery, implementing effective solutions.
- Conducted thorough inspections of equipment for safety hazards and operational readiness.
- Maintained accurate service records, including repairs, parts used, and service history.
- Responded promptly to emergency client calls, providing immediate assistance as needed.
- Trained junior technicians on service best practices to enhance team productivity.
- Coordinated maintenance plans with colleagues to optimize project schedules.
- Installed and calibrated systems according to manufacturer specifications for maximum performance.
- 1 out of 3 out-of-state repair technicians.
- Filled in as Service manager on occasions.
Education
Associate of Arts - Applied Business And Technology Solutions
Arizona State University
Tempe, AZ05-2027
Associate of Applied Science - John Deere Ag Tech
Lakeland Community College
Mattoon, IL05-2000
Some College (No Degree) - Electrical Engineering
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Customer service
- Equipment maintenance
- Project management
- Team building
- Effective communication
- Training and development
- Operational compliance
- Technical troubleshooting
- Inventory management
- Entrepreneurial mindset
- Innovation management
- Vendor relationship management
- Trend analysis
- Business administration
- Incident response
- Entrepreneurial leadership
- Employee development
- Cost control and budgeting
- Regulatory compliance
- Attention to detail
- Talent allocation
- Resource allocation
- Negotiation skills
- Determination and drive
- New business development
- Quality assurance strategies
- Marketing strategies
- Crisis management
Affiliations
Semi professionally Drag Raced for years
Timeline
Nussbaum Trucking Academy Instructor
Nussbaum Transportation
08.2023 - Current
Front Counter Clerk
Advanced Auto Parts
09.2022 - Current
Senior Driver Manager
Nussbaum Transportation
04.2020 - Current
President
Riley Trucking LLC
05.2011 - 04.2020
Part Owner
Riley Farm's LLC
05.2010 - 04.2020
Associate outside superintendent
ADM
06.2007 - 05.2010
Commercial Department Head
CHI Overhead Garage Doors
02.2004 - 05.2007
Ag Service Technician
Sloan Implement Co
05.1998 - 05.2003
Owner
Riley Farm's Livestock Hay
03.1996 - 04.2020
Associate of Arts - Applied Business And Technology Solutions
Arizona State University
Associate of Applied Science - John Deere Ag Tech
Lakeland Community College
Some College (No Degree) - Electrical Engineering
Southern Illinois University, Carbondale