JASON E. SAUNDERS
Hyattsville,MD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Operations and Customer Service Specialist
Gibson Dunn & Crutcher- Law Firm
Washington, D.C.
01.2019 - Current
- Performed data entry of customer orders into the company's order management system.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Promoted available products and services to customers during service, account management and order calls.
Office Operations Assistant
Lockton Companies
Washington, DC
11.2017 - 08.2018
- Greeting and directing guests; responding and following through to requests for information and communicates with all levels of management
- Handling office administrative matters-stocking and ordering supplies
- Assisting with onboarding new hire processes
- Maintaining conference room calendar and scheduling meetings
- Assisting in teleconference/Web-ex set up, catering and clean up
- Sorting and distributing all incoming/outgoing mail and packages
- Point of contact for all building related issues and outside vendors
Office Services Specialist
Law Offices of Holland and Knight LLP.
Washington, DC
06.2007 - 11.2017
- Facilitated all office and furniture moves
- Distributed Attorney and Staff checks
- Interacted with Associates and clients regarding conference setup matters
- Maintained monthly log
- Ordered and stocked supplies
- Completed routine minor maintenance, such as changing filters and bulbs etc
Skills
- Microsoft Word
- Excel
- Problem Solving
- Workflow Management
- Team Collaboration
- Hospitality
- Reception
- Delivery
- Integrated Audio/Visual
- Account Management
Certificates
- Customer Service, DTI Inc.
Timeline
Operations and Customer Service Specialist
Gibson Dunn & Crutcher- Law Firm
01.2019 - Current
Office Operations Assistant
Lockton Companies
11.2017 - 08.2018
Office Services Specialist
Law Offices of Holland and Knight LLP.
06.2007 - 11.2017
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