Nicholas Roa
Corona,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor/ Flex Officer for Security Services
Allied Universal/ CHOC CHILDRENS HOSPITAL
06.2019 - Current
- Initiated appropriate actions pertaining to violations of rules and regulations occurring within the hospital, resolve situations in a timely manner
- Conducting Patrols of Hospital property to ensure the safety of staff and patients
- Ensuring compliance to safety and security procedures within the environment
- Prepared incident reports completing paperwork accurately, completely, and timely
- Maintained positive relations with visitors and hospital staff
- Responded to all emergency situations, incidents/ accidents, and prepared proper reports as necessary
- Maintain daily records
- Resolve conflicts following the company’s protocol
- Supervise and oversee security functions and daily operations
- Ensure compliance of applicable policies and regulations while implementing security measures.
Food Service Worker/ Cook
CHOC Children’s Hospital
02.2019 - 05.2022
- Coordination and assisting in food production to be sold and cooked, while performing routine manual tasks for preparation and serving food in the cafeteria
- Prepared ingredients and cooked meals for different cuisine concepts
- Expanded interpersonal and professional communication skills through serving customers, working with peers, and following the directions of supervisors and managers
- Followed procedures for safe food preparation, assembly, and presentation
- Operates cash register and POS
- Ensures compliance with company service standards and inventory protocols
- Increased customer base by 30% during the year 2019 due to the delivery of quick service.
Team Lead
Mother’s Market & Kitchen
02.2015 - 07.2019
- Performed responsibilities under the food service manager by managing the kitchen, both front and back while modeling excellent customer service and assisting in all areas throughout the kitchen when needed
- Received 97% satisfaction rating from customers after achieving solutions to unhappy customers
- Place service calls, deal with vendors and contractors
- Collaborated with team to quickly resolve customer complaints with appropriate action
- Effectively lead team by preparation, displaying production while teaching by experience and present knowledge developing staff increasing sale growth and customer service by 8%
- Maintain work schedule and assign breaks.
In stocks Flow Lead/ Backroom Team Leader
Target
03.2013 - 02.2015
- Accountability for overall accuracy of inventory coming into and flowing out of the store backroom
- Staying current on store’s financial, team and operational performance; identifying the root and cause of problems while acting by achieving goals
- Unload, breakout and stock cartons with efficiency and accuracy
- Operate all stockroom equipment
- Lead In stocks team to replenish all pulled merchandise to the sales floor in a timely manner
- Motivate team to work in a “Fast, Fun, Friendly” manner
- Lead Backroom Team on accuracy while back stocking/ pulling merchandise
- Pull all hourly replenishment batches in a productive manner
- Put overstock (back stock, surplus of product) items away in their correct shelving locations.
Front End Manager
Mother’s Market & Kitchen
01.2010 - 03.2013
- Assume the responsibilities of Store Director in their absence while training, supervising, overseeing and managing front end/ store
- Maintaining quality service by establishing and enforcing company standards and procedures
- Introduced training programs that enhanced employee performance by 50%
- Interviewed, hired, trained, mentored, coached and evaluated performance of hourly front-end associates
- Reconciled cash drawers, collecting between $120,00-$250,000 daily
- Supervised 18 to 25 employees both front end and kitchen employees while maintaining high volume front-end operations
- Solved issues in a timely manner to ensure it was done to company standards and for customer satisfaction.
Customer Service Manager
Wal-Mart
02.2009 - 01.2013
- Oversee all front-end activities of store, manage all customer requests and ensuring compliance to all front-end policies and procedures for company
- Resolve customer complaints regarding sales and service
- Process merchandise returns and exchanges
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Assisting with store recruitment and appraisals as well as new hire training
- Investigating any discrepancies and solving customer related issues.
Education
Criminal Justice/ Sociology Major -
Santa Ana College
Santa Ana, CA07.2024
Business Office Administration -
UEI College
Anaheim, CA01.2015
Skills
- Excellent written and verbal communication skills
- Ability to work with confidential and classified information
- Logistics Software Familiarity
- Workplace Safety
- Product management
- Adaptability
- Teamwork Abilities
- Critical Thinking
- Task Prioritization
- Inventory Management
- Safety Procedures
- Time Management
Accomplishments
Recognized in April 2023 for Good Catch Winner: Acknowledged for a quick response and in alerting additional resources such as Orange Police Department and MHIC staff that contributed towards a positive outcome for a visitor threatening to jump from the visitor parking structure.
Received iCARE Kudos for demonstrating leadership skills and stopping a bleed from a person who was seriously injured from trauma to their head.
Certification
- American Heart Association, BLS Provider Certified
- Department of Alcoholic Beverage Control’s Licensee Education on Alcohol and Drugs
- Emergency Management Institute FEMA Certificate of Achievement ICS-100, ICS-200, ICS-700
- BSIS Certified Training Course, Guard card License/ Registration #6502038
Timeline
Supervisor/ Flex Officer for Security Services
Allied Universal/ CHOC CHILDRENS HOSPITAL
06.2019 - Current
Food Service Worker/ Cook
CHOC Children’s Hospital
02.2019 - 05.2022
Team Lead
Mother’s Market & Kitchen
02.2015 - 07.2019
In stocks Flow Lead/ Backroom Team Leader
Target
03.2013 - 02.2015
Front End Manager
Mother’s Market & Kitchen
01.2010 - 03.2013
Customer Service Manager
Wal-Mart
02.2009 - 01.2013
Criminal Justice/ Sociology Major -
Santa Ana College
Business Office Administration -
UEI College
- American Heart Association, BLS Provider Certified
- Department of Alcoholic Beverage Control’s Licensee Education on Alcohol and Drugs
- Emergency Management Institute FEMA Certificate of Achievement ICS-100, ICS-200, ICS-700
- BSIS Certified Training Course, Guard card License/ Registration #6502038
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