Nicholas Roberts
Cordova
Summary
Dynamic service support professional with a proven track record at Milos Hamburgers, excelling in customer relations and critical thinking. Recognized for enhancing customer satisfaction through effective communication and timely support. Adept at training new staff and maintaining a collaborative environment, demonstrating reliability and adaptability in fast-paced settings.
Offering positive attitude and quick learning ability, well-suited for supportive role in dynamic environment. Brings understanding of organizational processes and effective communication, allowing for seamless integration into team tasks. Ready to use and develop problem-solving and time management skills in role.
Overview
2
2
years of professional experience
Work History
Service Support Staff
Milos Hamburgers
03.2025 - Current
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Attended training sessions to stay updated on procedures and services.
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Upsold relevant products and services to increase revenue and drive customer loyalty.
- Resolved customer complaints with diplomatic and courteous communication.
Stock and Bag Clerk
Piggly Wiggly Supermarket
03.2023 - 03.2025
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Informed and supported business leaders through consistent communication and administrative support duties.
General Laborer
L&H Construction
04.2023 - 10.2023
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Used variety of hand and power tools to complete tasks.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Provided labor support to carpenters, masons and other skilled trades.
Education
No Degree - Currently A Student, Junior Year
Cordova Highschool
Cordova, ALSkills
- Telephone assistance
- Support services
- Facility maintenance
- Employee communications
- Customer relations and communications
- Critical thinking
- Meeting participation
- Time management
Timeline
Service Support Staff
Milos Hamburgers
03.2025 - Current
General Laborer
L&H Construction
04.2023 - 10.2023
Stock and Bag Clerk
Piggly Wiggly Supermarket
03.2023 - 03.2025
No Degree - Currently A Student, Junior Year
Cordova Highschool
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