Nicholas Robinson
Rockford,MI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
General Manager
Launch Family Entertainment
08.2023 - Current
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Vice President of Operations
Wave Shack
04.2020 - 07.2023
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Improved overall company reputation through effective public relations campaigns and corporate social responsibility initiatives.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Enhanced team cohesion by organizing regular training sessions focused on communication skills and conflict resolution techniques.
- Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Orchestrated positive media coverage and stakeholder relations as public face of company.
Resident Chef
Sur La Table
06.2015 - 10.2019
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Modified recipes to accommodate dietary restrictions and allergies.
- Cooked memorable dishes that brought new customers into establishment.
- Assisted with menu development and planning.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Boosted employee morale through constructive feedback sessions and recognition of exceptional performance.
Infantry Squad Leader
US Army
06.2006 - 02.2013
- Managed squad of 12 members engaged in fuels reduction projects and wildland fire situations.
- Instructed infantry skills at service schools and combat training centers.
- Executed reasoned and efficient decision-making to foster troop discipline and unity.
- Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle.
- Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
- Promoted a culture of continuous improvement within the squad, consistently seeking ways to optimize processes and increase efficiency.
- Researched land battle history and strategy to increase overall unit performance.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Briefed leaders on readiness, equipment status, and enemy locations to enable sound decision making.
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu
Scottsdale02.2015
Skills
- Training and coaching
- Sales expertise
- Sales Coaching
- Staff hiring
- Budget Administration
- Exceptional interpersonal communication
- Decision-Making
- Scheduling
- Cost Reductions
- Skilled negotiator
- Employee Development
- Performance Improvements
Timeline
General Manager
Launch Family Entertainment
08.2023 - Current
Vice President of Operations
Wave Shack
04.2020 - 07.2023
Resident Chef
Sur La Table
06.2015 - 10.2019
Infantry Squad Leader
US Army
06.2006 - 02.2013
Associate of Arts - Culinary Arts
Le Cordon Bleu
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