Summary
Overview
Work History
Education
Skills
Certification
Army Achievement Metal, Nation Defense Metal, War on Terrorism Metal, Army Good Conduct Metal
Languages
Interests
Timeline
Generic

Nicholas Rodenberger

Royse City,TX

Summary

Systems professional with strong expertise in system administration, network management, and troubleshooting. Proven track record of delivering impactful solutions that drive efficiency and reliability. Focused on team collaboration and adapting to evolving project needs. Known for analytical thinking, problem-solving skills, and dependability.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Systems Specialist

US Army
08.2021 - Current
  • Conducted advanced troubleshooting on multi-million-dollar DoD defense systems maximizing equipment uptime while ensuring full operability and availability for global operations
  • Trained 10 technicians and system specialists on equipment operations, maintenance, troubleshooting, repairs, and complex fix actions advancing team capabilities
  • Provided security for high-profile operations safeguarding top government officials, DoD executive leadership teams, and high-profile properties and infrastructure

Client Services Specialist

Chelsea’s Corner
02.2018 - 02.2021
  • Utilized Point of Sales (POS) system in processing client orders and $25,000 weekly cash flow while providing services and tending to client requests/inquiries for 200 customers daily in fast-paced/high-volume environment
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Team Lead

Henrys Majestic/ Breadwinners Café
02.2014 - 02.2018
  • Promoted to lead 45-person cross-functional team providing excellence in customer services across multiple locations within food and beverage space
  • Headed team scheduling, managed $1,200 payroll daily, and leveraged ordering systems in replenishing $15,000 inventory

Bartender

TGI Fridays
01.2012 - 02.2014
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

No Degree - Business

Northern Virginia Community College
Annandale, VA

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Patience and tolerance
  • Responsible alcohol service
  • Customer service expertise
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers
  • Cash register operation
  • Food service
  • Team training and development
  • Beverage preparation
  • Drink preparation techniques

Certification

Security+, Linux +, Combat Life saving, TABC, Food Hnadlers

Army Achievement Metal, Nation Defense Metal, War on Terrorism Metal, Army Good Conduct Metal

These are achievements from my hard work and dedication to the United Stated Army. 

Languages

English
Native or Bilingual

Interests

  • Playing Sports
  • Cooking
  • Learning new cooking techniques and expanding my culinary skills

Timeline

Systems Specialist

US Army
08.2021 - Current

Client Services Specialist

Chelsea’s Corner
02.2018 - 02.2021

Team Lead

Henrys Majestic/ Breadwinners Café
02.2014 - 02.2018

Bartender

TGI Fridays
01.2012 - 02.2014

No Degree - Business

Northern Virginia Community College

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Nicholas Rodenberger