Nicholas Rodriguez
Bronx,New York
Summary
Professional security expert adept at maintaining safe environments and minimizing risks. Highly skilled in threat assessment, surveillance, and emergency response. Strong focus on team collaboration and achieving results. Known for reliability and adaptability in dynamic situations.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
9
9
years of professional experience
Work History
Security Professional /Main Office Receptionist
CVS Aetna
07.2022 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Developed strong relationships with vendors and suppliers while managing deliveries efficiently.
- Managed incoming mail distribution, ensuring prompt delivery to appropriate recipients within the office.
- Assisted colleagues with various tasks, fostering a collaborative work environment within the office.
Merchandise Associate
Legends Hospitality LLC
06.2021 - 10.2021
- Organized merchandise to retail areas and added new products to shelves, racks and bins in neat fashion, to attract customers and optimize sales.
- Greeted store customers, offered assistance and thanked each for patronage.
- Communicated and coordinated floor execution with store management.
- Kept work areas professional, organized and clean.
Host
Oscar Wilde
11.2018 - 12.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Offered preferred tables and other special accommodations to VIP customers.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Food Runner / Barista / Busser
Oceana
06.2019 - 03.2020
- Cleared tables to maintain high turnover rate and minimize wait times.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Monitored tables for guest needs and customer service opportunities.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
Intern
NY Casa Group
07.2016 - 08.2016
- Gathered information from law offices for accurate home listings
- Researched home sales on Zillow to promote on social media.
- Documented and routed business correspondence to manage office paperwork.
- Completed thorough research into different topics and prepared reports detailing information obtained and relevant insights.
- Greeted office visitors, provided information and directed to appropriate personnel.
- Assisted with answering telephone calls, managing databases and drafting correspondence.
- Attended group and project meetings to compile notes and share updates.
- Gathered information from law offices for accurate home listings
Education
Some College (No Degree) - Computer Science
LaGuardia Community College of The City University of New York
Long Island City, NYSome College (No Degree) - Communication Studies
Borough of Manhattan Community College
Regents Diploma -
Eagle Academy For Young Men, Avenue - High School
06.2017
Skills
- Risk assessment
- CCTV monitoring
- Guest Relations
- Customer Service
- Active listener
- Friendly and outgoing
- Activity oversight
- Technology-based strategies
- Telephone skills
- Verbal and written communication
- Mail coordination
- Appointment scheduling
Timeline
Security Professional /Main Office Receptionist
CVS Aetna
07.2022 - Current
Merchandise Associate
Legends Hospitality LLC
06.2021 - 10.2021
Food Runner / Barista / Busser
Oceana
06.2019 - 03.2020
Host
Oscar Wilde
11.2018 - 12.2020
Intern
NY Casa Group
07.2016 - 08.2016
Regents Diploma -
Eagle Academy For Young Men, Avenue - High School
Some College (No Degree) - Computer Science
LaGuardia Community College of The City University of New York
Some College (No Degree) - Communication Studies
Borough of Manhattan Community College
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