Nicholas Rodriguez
Summary
Dynamic leader with extensive experience in customer service and hospitality, specializing in conflict de-escalation and team efficiency. Proven track record in enhancing customer satisfaction through innovative solutions and process optimization. Committed to fostering a knowledgeable workplace and driving measurable growth in organizational performance. Detail-oriented security professional with expertise in CCTV management and emergency response planning. Proven ability to enhance safety protocols and train staff effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Garda World security (Bloomberg account)
09.2025 - Current
- Ensured safety protocols by monitoring premises and preventing unauthorized access.
- Performed regular patrols to identify potential security risks and ensure compliance.
- Provided training for new security personnel on operational procedures and policies.
- Responded swiftly to alarms, incidents, and emergencies in accordance with protocols.
- Evaluated fire risk management practices while serving as a fire guard.
Security Agent
Inter-Con Security Systems, Inc.
07.2025 - 09.2025
- Monitored access points to ensure safety and security of premises.
- Conducted routine patrols to identify potential security issues or hazards.
- Assisted in maintaining surveillance systems and equipment functionality.
- Reported incidents and irregularities to senior security personnel promptly.
- Participated in training sessions to learn emergency response procedures thoroughly.
- Documented daily activities and observations in security logs accurately.
Security Officer
Resorts World Catskills
07.2022 - 06.2025
- Monitored CCTV systems to ensure safety and security across all facility areas.
- Managed access control for sensitive locations, enhancing overall security measures.
- Addressed workplace conflicts to maintain a harmonious work environment.
- Facilitated interdepartmental communication as union delegate, strengthening collaboration.
- Coordinated emergency response protocols while maintaining comprehensive surveillance coverage.
- Implemented strict access control measures, ensuring compliance with visitor management standards.
- Cultivated strong partnerships with management and staff as union representative to foster positive culture.
Crew Member Lead
Trader Joe’s
10.2019 - 07.2022
- Streamlined inventory management for dairy, produce, and frozen departments to reduce waste.
- Optimized sales strategies, resulting in increased revenue across product lines.
- Enhanced team coordination through effective task delegation and communication.
- Ensured product availability by implementing data-driven ordering systems to maintain freshness.
- Led cross-departmental operations, fostering collaboration to meet customer satisfaction goals.
Assistant Manager
Moe’s Sneaker’s
09.2018 - 10.2019
- Develop weekly employee schedules, enhancing team efficiency and productivity.
- Train new staff and managers, fostering a knowledgeable and skilled workforce.
- Optimize sales strategies, driving measurable revenue growth.
- Manage weekly deposits, ensuring accurate financial reporting.
- Oversee store operations, maintaining smooth opening and closing procedures.
Photo Department Lead/Sales Associate
CVS Pharmacy
08.2015 - 09.2018
- Oversaw Kodak photo machines, ensuring optimal performance through regular software updates.
- Managed inventory and freight to maintain organized, fully stocked shelves.
- Enhanced customer service by leveraging extensive product knowledge for effective assistance.
- Implemented weekly maintenance protocols, achieving consistent reliability of all machines.
- Facilitated efficient operation of photo kiosks, enhancing overall customer satisfaction.
- Directed photo department operations, maintaining Kodak equipment and coordinating quality control measures for superior print quality.
- Ensured timely software updates on photo machines to support operational efficiency.
- Streamlined inventory management processes to improve shelf organization and stock availability.
Education
High School Diploma -
Hudson High School
Hudson, NYSkills
- CCTV and security management
- Inventory control
- Team leadership
- Customer service excellence
- Staff training and development
- Sales optimization strategies
- Cash handling procedures
- Equipment maintenance
- Visitor management systems
- Emergency response planning
- Conflict resolution techniques
- Risk assessment
Languages
- English, Native
Certification
- Security Guard License
- LGA SIDA BADGE LICENSE
- (F01) FIRE GUARD LICENSE
- NEW YORK STATE GAMING LICENSE
- CPR/AED/FIRST AID CERTIFICATION
Languages
Spanish
Limited
References
References available upon request.
Timeline
Security Officer
Garda World security (Bloomberg account)
09.2025 - Current
Security Agent
Inter-Con Security Systems, Inc.
07.2025 - 09.2025
Security Officer
Resorts World Catskills
07.2022 - 06.2025
Crew Member Lead
Trader Joe’s
10.2019 - 07.2022
Assistant Manager
Moe’s Sneaker’s
09.2018 - 10.2019
Photo Department Lead/Sales Associate
CVS Pharmacy
08.2015 - 09.2018
High School Diploma -
Hudson High School