Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Rogers

Summary

Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills. Delivering quality service and maintaining high levels of satisfaction.

Overview

12
12
years of professional experience

Work History

Crew Lead

Tay's Cheesesteaks
03.2021 - Current
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Developed and implemented process improvements to increase productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Crew Lead

Tay's Burger Shack
05.2019 - Current
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Developed and implemented process improvements to increase productivity.
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.

Grocery Stocker/Cashier

Sunfresh Market
01.2017 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Unloaded product deliveries from truck using pallet jacks and hand-operated forklifts.

Crew Member Cook

Jersey Boyz
03.2013 - 02.2016
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Kept kitchen up to code for health and safety inspections.
  • Prepared food items according to recipe to drive quality and consistency.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Interacted with customers to address kitchen-related complaints and praise.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.

Line Cook/Drive-Thru Operator

Arby's Restaurant
01.2012 - 02.2013
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Advanced customer to window quickly to efficiently move drive-thru line and promptly handle next customer.
  • Repeated customer order, suggestively sold upgrades or additional products and asked customer to verify order on drive-thru screen to promote accuracy.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Assisted customers with menu items and accurate order fulfillment.
  • Performed cash, card and check transactions to complete customer purchases.

Education

GED -

Winnetonka High School
Kansas City, MO
05.2013

Skills

  • Job Assignments
  • Teamwork and Collaboration
  • Crew Coordination
  • Verbal and Written Communication
  • Rational Decision-Making
  • Task Delegation
  • Product Knowledge
  • Professional Appearance
  • Order Packaging
  • Time Management Skills
  • Order Taking
  • Customer Service

Timeline

Crew Lead

Tay's Cheesesteaks
03.2021 - Current

Crew Lead

Tay's Burger Shack
05.2019 - Current

Grocery Stocker/Cashier

Sunfresh Market
01.2017 - 02.2018

Crew Member Cook

Jersey Boyz
03.2013 - 02.2016

Line Cook/Drive-Thru Operator

Arby's Restaurant
01.2012 - 02.2013

GED -

Winnetonka High School

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Nicholas Rogers