Nicholas Rojas
Pullman,WA
Summary
Dependable professional with a strong background in installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Aggregate Technician
Fab Tech
Moscow, ID
01.2024 - Current
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Operated specialized diagnostic tools used to identify system faults.
- Managed quality control and maintained high level of customer satisfaction.
Service Technician/Installation Supervisor
Duranleau's TV and Appliance
Moscow, ID
08.2022 - Current
- Troubleshot electrical circuits using schematics and diagrams.
- Assembled components into complete systems following blueprints or other instructions.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Inspected equipment for proper operation and safety hazards prior to use.
- Diagnosed problems and determined solutions for various customer issues.
Customer Experience Associate/Supervisor
Army and Air Force Exchange Service
Fort Irwin, CA
02.2021 - 08.2022
- Implemented high-standard customer service protocols, enhancing overall customer experience.
- Identified opportunities to improve the customer experience through feedback analysis.
- Collaborated with other departments to coordinate workflow processes between teams.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
0311
U.S. Marine Corps
Camp Pendleton, CA
06.2020 - 01.2021
- Led and collaborated with a squad of 12, ensuring successful mission completions.
- Followed orders from superiors promptly without hesitation; completed tasks within specified deadlines.
- Took part in training exercises designed to improve individual skillsets and collective unit capabilities.
- Inspected various pieces of military equipment for serviceability prior to use in the field.
Education
BS of Business Administration -
Southern New Hampshire University
High School Diploma -
Silver Valley High School
Skills
- Electrical experience
- Process Improvement
- Team supervision
- Quality Assurance
- Customer Service
- Operations Monitoring
- Equipment Maintenance
- Environmental Compliance
- Quality Control
Certification
- DOT Medically Certified
Timeline
Aggregate Technician
Fab Tech
01.2024 - Current
Service Technician/Installation Supervisor
Duranleau's TV and Appliance
08.2022 - Current
Customer Experience Associate/Supervisor
Army and Air Force Exchange Service
02.2021 - 08.2022
0311
U.S. Marine Corps
06.2020 - 01.2021
BS of Business Administration -
Southern New Hampshire University
High School Diploma -
Silver Valley High School
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