Nicholas Romero-Thompson
Santa Fe
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual
with a desire to use analytical and problem-solving skills to meet goals. Always willing to learn new tasks.
Overview
18
18
years of professional experience
Work History
SCHEMATICS COORDINATOR/ ANALYST
Sprouts
02.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Gathered and organized schematics to support operations.
- Conducted in-depth market analysis to identify trends, guiding strategy adjustments for competitive advantage.
- Reduced errors in data entry, instituting rigorous quality control checks.
FEDEX PACKAGE HANDLER/ SR. ADMIN / COORDINATOR
FedEx Ground
08.2022 - Current
- Package Handling, Handheld Scanners / Package Scanning, Shipment Support, Cargo Sorting, Teamwork and Collaboration, Work Assignments, Data Accuracy, Customer Experience, Clean and organize work areas for the safety of everyone
- Assist with status scans
- Coding, making address corrections, and creating labels as needed.
- Handle and repack damaged packages and assist in performing damage reports.
- Assist drivers with loading and unloading packages.
- Preparing reports on performance metrics for senior management.
- Assist my team members with splitting, floating, or covering them for a short period of time.
- Analyzing data to identify improvement areas.
- Maintaining accurate records and documentation of all operational activities.
- Administrative tasks and Quality Assurance
- Managed warehouse operations and verified proper shipment procedures.
MANAGER
Red Rock 10 Theatre
08.2017 - 05.2020
- Coordinating with various departments
- Bank runs
- Addressing employee concerns and maintaining positive working relationships.
- Restocked concession items
- Work with projectors and replaced projector bulbs as needed.
- Managing Employee Records
- Maintaining compliance documentation
- Payroll
- Scheduling
- Administrative Tasks
- Offered constructive feedback to team members, boosting overall job performance.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Data entry and nightly Inventory entry.
CUSTOMER SERVICE CASHIER/STORE ATTENDANT
Thompson's Convenience Store
06.2016 - 07.2017
- Assisted customers with their groceries and gas
- Provided customer service
- Cashier
- Clean and organized work areas and maintained cleanliness throughout the store
- Bank runs - Deposits/change
- Greeted customers by name and displayed respectful attitude at all times
- Built positive relationships with customers by providing friendly and helpful service.
ENVIRONMENTAL SERVICES HOUSEKEEPER
Presbyterian Hospital
06.2014 - 05.2016
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
WINDOW INSTALLATION SPECIALIST
Champion Windows
03.2011 - 04.2014
- Selected appropriate tools, safety equipment, and parts, according to job requirements.
- Accurately took measurements and made calculations for precise cutting and fitting of material.
- Installed various window types in both residential and commercial buildings
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
CUSTOMER SUPPORT SPECIALIST
Sitel
08.2008 - 02.2011
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
COOK/PIZZA DELIVERY ASSOCIATE
Dominoes Pizza
03.2007 - 05.2008
- Prepared and cooked pizza
- Delivered pizza
- Provided good customer service
- Cleaned and sanitized work area throughout the day
- Assisted in training new hires.
Education
Professional Certificate In Progress - Data Analytics
IBM Data Analytics
OnlineAssociate Of Science In Progress - Computer Math And Science
University of New Mexico
Albuquerque, NMHIGH SCHOOL DIPLOMA -
Gallup High School/New Mexico Education
Gallup, NM04.2008
Skills
- Multitasking and organization
- Administrative Tasks
- Window Installation
- Decision-making
- Detailed Technical Drawings
- Drafting
- Analytical Thinking
- Data Accuracy
- Teamwork and Collaboration
- Shipment Support
- Customer Service
- Efficient In Microsoft Excel
- Actively developing Data Analytics skills
- Learning SQL
Timeline
SCHEMATICS COORDINATOR/ ANALYST
Sprouts
02.2024 - Current
FEDEX PACKAGE HANDLER/ SR. ADMIN / COORDINATOR
FedEx Ground
08.2022 - Current
MANAGER
Red Rock 10 Theatre
08.2017 - 05.2020
CUSTOMER SERVICE CASHIER/STORE ATTENDANT
Thompson's Convenience Store
06.2016 - 07.2017
ENVIRONMENTAL SERVICES HOUSEKEEPER
Presbyterian Hospital
06.2014 - 05.2016
WINDOW INSTALLATION SPECIALIST
Champion Windows
03.2011 - 04.2014
CUSTOMER SUPPORT SPECIALIST
Sitel
08.2008 - 02.2011
COOK/PIZZA DELIVERY ASSOCIATE
Dominoes Pizza
03.2007 - 05.2008
Professional Certificate In Progress - Data Analytics
IBM Data Analytics
HIGH SCHOOL DIPLOMA -
Gallup High School/New Mexico Education
Associate Of Science In Progress - Computer Math And Science
University of New Mexico
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