Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicholas Rosa

Lakeland,FL

Summary

Hardworking, energetic and reliable people person with strong ability to be a self starter and quick learner. Offering above average communication skills, computer skills, and strong work ethics. Highly organized, proactive and punctual with team-oriented mentality.

Overview

10
10
years of professional experience

Work History

Dock Coordinator

Publix Corporation
Lakeland, FL
01.2021 - Current
  • Developed and implemented procedures for dock operations, ensuring compliance with safety regulations.
  • Monitored loading and unloading of trucks to ensure accuracy and timeliness of delivery.
  • Ensured proper placement of freight on docks according to delivery schedules.
  • Maintained records of all incoming and outgoing shipments including weight, volume, contents, and other related information.
  • Trained new staff members on dock policies and procedures as well as safety protocols.
  • Investigated discrepancies between actual shipments received versus expected shipments based on paperwork provided by vendors or customers.
  • Assisted with physical inventories when necessary to verify accuracy of product counts in the warehouse.
  • Resolved customer complaints regarding shipping errors or delays in a timely manner.
  • Provided guidance to management on best practices related to dock operations.
  • Ensured adherence to local laws governing transportation of hazardous materials when necessary.
  • Implemented continuous improvement initiatives within the department such as improved methods for loading and unloading vehicles quickly and safely.
  • Performed administrative tasks such as preparing documents for shipment processing or maintaining electronic databases containing shipping information.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Oversaw loading and unloading for trailers and client pick-ups and identified damaged products.
  • Established priorities and assigned tasks to support dock operations.
  • Completed or assisted with difficult or skilled tasks.
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.

A.C. Technician/Apprentice

Hill York Air Conditioning & Energy Solutions
Ft. Lauderdale, FL
05.2017 - 01.2021
  • Determined the cause of air conditioning equipment operating problems and issued report to the supervisor.
  • Installed air conditioning equipment along with new and replacement parts.
  • Avoided safety issues by carefully following company procedures and wearing protective gear when necessary.
  • Completed logs and job reports for completed and pending service calls.
  • Performed diagnostics, troubleshooting and evaluations on A.C. units.
  • Executed routine maintenance on A.C. units.
  • Managed quality control and maintained high level of customer satisfaction.
  • Checked for leaks and defects on vacuum and mechanical assemblies.
  • Participated in company-sponsored trainings and workshops to improve skills set and boost technical knowledge.

Team Member

Target Corporation
Lakeland, FL
11.2014 - 03.2017
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Help customers load purchased equipment when necessary.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Unloaded merchandise from truck and stocked, replenished and organized inventory, completing tasks in a timely manner.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Education

High School Diploma - High school curriculum

Lake Gibson Senior High School
2014

Skills

  • Organized/Detail-oriented
  • Excellent multi-tasker
  • Written and oral communication skills
  • Energetic self-starter
  • Results-oriented/Motivational
  • Computer skills
  • Customer service-oriented
  • Inventory control procedures/stocking
  • Retail merchandising
  • Reliable and punctual
  • Team player
  • Loading and unloading
  • Freight Handling
  • Dock safety
  • Shipping coordination
  • Materials Handling
  • Safe forklift operation
  • Barcode scanning
  • Order picking and processing
  • Pallet arrangement
  • Quality Control

Accomplishments

  • Certificate for Publix Superindentent Recognition
  • Certificate for Most Loads Error and Incident Free

Timeline

Dock Coordinator

Publix Corporation
01.2021 - Current

A.C. Technician/Apprentice

Hill York Air Conditioning & Energy Solutions
05.2017 - 01.2021

Team Member

Target Corporation
11.2014 - 03.2017

High School Diploma - High school curriculum

Lake Gibson Senior High School

Similar Profiles

CREATE PROFILE
Nicholas Rosa