Nicholas Rosen
Brownstown,Michigan
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 9 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Seeking to use my years of experience and knowledge of CCTV and report writing to advance my career in the field of IT.
Overview
21
21
years of professional experience
Work History
Command Center Coordinator Lead
OLYMPIA ENTERTAINMEMT, Little Caesars Arena
Detroit, Michigan
01.2013 - Current
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Aided colleagues, managers and customers through regular communication and assistance.
- Entered data, generated reports and produced tracking documents.
- Entered and maintained departmental records in company database.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Led comprehensive staff member training covering key topics.
- Devised and implemented improvements to reporting procedures.
- Knowledgeable in both Avigilon ACC and ACM. routinely troubleshoot issues with the system.
- Monitor access control and assign permissions to new colleagues.
- Create badges for new colleagues, or update old cards.
- Monitor and troubleshoot fire panel. Bypass the correct points when maintenance is being conducted or an event is taking place.
- Dispatch during events and day to day operations to coordinate with other departments to ensure task are completed.
- Proficient in ISS report writing system.
Security Supervisor
S.A.F.E MANAGEMENT
Detroit, MI
09.2019 - 11.2019
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
District Loss Prevention Specialist/Asset Protection, Service Clerk, Grocery Stock Clerk, and Meat Clerk
Gibraltar
Brownstown, Michigan
01.2009 - 01.2017
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Provided loss control reporting for management
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Completed loss control surveys for underwriting information and evaluation.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Built solid client base by identifying company resources, determining client risk factors and delivering risk management solutions.
- Coached, directed and mentored new specialist in investigation and reporting techniques.
- Trained managers and store employees on loss control and prevention measures.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Collaborated with law enforcement to report crime and suspicious activity.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Performed thorough cash audits and deposit investigations.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
- Installed and maintained covert security equipment.
- Conducted undercover sting operation with law enforcement, as well as by back operation.
Public Safety Officer
IPC INTERNATIONAL CORPORATION
Taylor, Michigan
02.2012 - 01.2015
- Patrolled assigned areas on foot, bicycle or by vehicle.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Led shift briefings to inform officers of properties to check and individuals of note in local areas.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Answered emergency calls for help from citizens and business owners.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Attended public gatherings to maintain order.
- Educated staff members on proper field procedures to boost public trust in officers and efficiency.
- Applied principles of law enforcement and fire protection.
- Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
- Recorded facts to prepare reports documenting incidents and activities.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Handled citation and traffic violation paperwork.
- Checked vehicle equipment for proper functioning prior to use.
Education
No Degree - Cyber Security
Springboard
OnlineAssociate Degree in Criminal Justice A - Criminal Justice and Sociology
Western Michigan University
Kalamazoo, MIAssociate Degree - General Education
WAYNE COUNTY COMMUNITY COLLEGE DISTRICT
Taylor, MI2012
Received Diploma - undefined
GIBRALTAR CARLSON HIGH SCHOOL
Skills
- Proficient in Avigilon ACC and ACM
- Monitor and maintain fire panel
- CPR Certified
- 8 FEMA certificates and 3 Homeland Security Certificates
- Wicklander-Zulawski interview and interrogation techniques certification
- Staff Training
- Report Preparation and Analysis
- Customer Account Management
- Office Management
- Administrative Support
- Case Management Software
- Data Communications
Timeline
Security Supervisor
S.A.F.E MANAGEMENT
09.2019 - 11.2019
Command Center Coordinator Lead
OLYMPIA ENTERTAINMEMT, Little Caesars Arena
01.2013 - Current
Public Safety Officer
IPC INTERNATIONAL CORPORATION
02.2012 - 01.2015
District Loss Prevention Specialist/Asset Protection, Service Clerk, Grocery Stock Clerk, and Meat Clerk
Gibraltar
01.2009 - 01.2017
No Degree - Cyber Security
Springboard
Associate Degree in Criminal Justice A - Criminal Justice and Sociology
Western Michigan University
Associate Degree - General Education
WAYNE COUNTY COMMUNITY COLLEGE DISTRICT
Received Diploma - undefined
GIBRALTAR CARLSON HIGH SCHOOL
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