Nicholas Russo

AZ Truck Driver

Daily use of 99 sterling LT 10 speed hook lift truck pulling a 35' flatdeck trailer (pintol hook)

• Maintained high safety standards through regular vehicle inspections and adherence to company protocols.
• Secured cargo loads properly, preventing damage to goods during transport and improving customer satisfaction rates.
• Completed accurate logs of hours driven, mileage, and expenses to maintain compliance with industry regulations.
• Maintained open lines of communication with customers and supervisors to promptly address any concerns or issues during the delivery process.
• Developed strong relationships with customers by providing exceptional service during pick-ups and deliveries.

• Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
• Attended and participated in scheduled training programs, briefings and meetings required by company or assigned by supervisor.
• Worked closely with supervisors to improve route efficiencies and identify best practices.
• Verified assigned truck fully-fueled and safe to operate and required paperwork on board before leaving yard.
• Immediately reported any unsafe situations or service related issues to dispatcher or supervisor.

• Vacuumed interiors of vehicles to remove dirt and debris.
• Increased efficiency in the detailing process by implementing an organized system for managing supplies and equipment.
• Prioritized safety measures while handling chemicals and operating machinery, reducing workplace accidents and injuries.
• Maximized workflow efficiency by regularly tracking and replenishing inventory of cleaning supplies, tools, and equipment.

• Assisted with event coordination, including tournament setup and logistics for smooth operations.
• Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
• Managed invoice transactions accurately, ensuring proper handling of payments and receipts.
• Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.

• Consulted with customers to assess needs and propose optimal solutions.
• Developed strong professional relationships with clients, leading to repeat business and referrals.
• Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
• Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
• Conducted thorough market research to identify new opportunities for growth and expansion.
• Collaborated with other professionals on projects to provide comprehensive solutions for clients.
• Optimized team hiring, training, and performance.