Nicholas Ryan
Brandenburg,KY
Summary
Dynamic leader and current General Manager at C&M SMITH RESTAURANTS, INC, recognized for driving significant growth and profitability through strategic planning and effective team building. Excelled in operations management and problem resolution, achieving General Manager of the Year in 2022 and 2023. Expert in P&L management and staff development, consistently exceeding revenue targets while fostering a culture of excellence and innovation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
C&M SMITH RESTAURANTS, INC
10.2017 - Current
- Managed budget implementations, employee reviews, training, schedules, and staffing.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Assisted in recruiting, hiring and training of team members.
Education
GED -
Bullitt East
Mount Washington, KY07.2007
Skills
- Serve Safe Proctor
- Mentored multiple General Managers
- Produced 1 Assistant Manager and 4 Shift leads for other locations
- Have successfully trained my replacement at current location
- Was General Manager of the year for the years of 2022 and 2023
- Supervised district operations in the absence of the area coach
- Leadership and team building
- Operations Management
- Problem Resolution
- Effective leader
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
- P&L Management
- Transformed a struggling store into a thriving one by implementing innovative strategies and optimizing operations, resulting in increased sales and profitability
- Change Implementation
- Quality Management
- Cost analysis and savings
- Purchasing and planning
- Troubleshooting expertise
- Workflow Planning
- Performance Evaluations
- Staffing
Certification
Serve Safe Manager certification
Serve Safe Proctor certification
Timeline
General Manager
C&M SMITH RESTAURANTS, INC
10.2017 - Current
GED -
Bullitt East
Similar Profiles
Matthew GordonMatthew Gordon
Server at The Winston / Hal Smith RestaurantsServer at The Winston / Hal Smith Restaurants
Tyler DelphaTyler Delpha
Assistant Manager at Hal Smith RestaurantsAssistant Manager at Hal Smith Restaurants
Isiah WeyerIsiah Weyer
Server at Hal Smith RestaurantsServer at Hal Smith Restaurants
Meghan NorrisMeghan Norris
Pet Sitter at Rover.comPet Sitter at Rover.com
Darrell LyonDarrell Lyon
Assistant Public Works Director at City of BrandenburgAssistant Public Works Director at City of Brandenburg