Nicholas Ryberg
Cincinnati
Summary
Dynamic Parts Manager at Smyth Automotive with a proven track record in inventory management and customer service excellence. Enhanced operational efficiency by streamlining ordering processes, resulting in improved supplier relationships and higher customer satisfaction. Skilled in forklift operation and team collaboration, consistently delivering results in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Parts Specialist
McCluskey Chevrolet
08.2021 - Current
- Assisted in identifying and sourcing necessary parts for customer orders.
- Supported inventory management by tracking stock levels and restocking supplies.
- Learned to operate parts cataloging systems for efficient order processing.
- Provided customer service by answering inquiries about product availability and specifications.
- Collaborated with team members to ensure timely fulfillment of orders.
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Corporate Trainer
Smyth Automotive
11.2019 - 07.2021
- Developed and delivered customized training programs to enhance employee skills and knowledge.
- Facilitated workshops utilizing interactive methods to engage participants and improve retention.
- Assessed training needs through surveys, interviews, and performance evaluations to tailor curriculum.
- Collaborated with management to align training initiatives with organizational goals and objectives.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed training programs to meet company objectives.
Parts Manager
Smyth Automotive
04.2017 - 11.2019
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Streamlined parts ordering process, reducing lead times and improving supplier relationships.
- Led cross-functional teams to enhance operational efficiency and resolve supply chain issues.
- Mentored staff on best practices in parts management and customer service techniques.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
Parts Counter Person
Smyth Automotive
05.2009 - 04.2017
- Processed customer orders efficiently, ensuring accurate parts delivery and inventory management.
- Assisted customers in identifying parts, enhancing service quality through product knowledge and communication.
- Maintained organized inventory systems, reducing retrieval times and improving overall workflow efficiency.
- Collaborated with suppliers to source hard-to-find parts, demonstrating problem-solving skills and resourcefulness.
Education
High School Diploma -
Milford High School
Milford06-2009
Skills
- Warehouse operations
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Environmental awareness
- Sales support
- Parts identification
- Parts documentation
- Customer service
- Ordering parts
- Invoice processing
- Order fulfillment
- Problem-solving skills
- Cycle counting
- Supply orders
- Inventory auditing
- Inventory management
- Forklift operation
- Team collaboration
- Suggestive selling
- Training and coaching
- Staff training
- Product merchandising
- Delivery coordination
- Vehicle operations
- Parts department organization
- Reviewing deliveries
- Returns management
- Parts recommendation
- Inventory coordination
- Price negotiation
- Teamwork
- Time management
- Multitasking
- Reliability
- Decision-making
- Customer interaction
- Adaptability and flexibility
- Excellent communication
Timeline
Parts Specialist
McCluskey Chevrolet
08.2021 - Current
Corporate Trainer
Smyth Automotive
11.2019 - 07.2021
Parts Manager
Smyth Automotive
04.2017 - 11.2019
Parts Counter Person
Smyth Automotive
05.2009 - 04.2017
High School Diploma -
Milford High School
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