NICHOLAS SAMPSON
Grovetown,GA
Summary
Highly experienced and results-driven Senior Information Technology Specialist with over 10 years of expertise in leadership, systems administration, and network administration. Adept at sustaining and administering computer networks, hardware, systems software, and applications software. Skilled in diagnosing and troubleshooting complex issues, resolving hardware, software, network, and system complications, and efficiently replacing defective components when necessary. Proven ability to plan, coordinate, and implement strategic network security measures to safeguard data and maintain network integrity. Proficient in evaluating, developing, and executing policies, procedures, and regulations. Collaborates effectively with users, management teams, vendors, and technicians to assess computing needs and system requirements. Excels in cross-functional leadership, project management, data analysis, information security, systems administration, network administration, customer service, training and development, and user account management. A results-oriented professional committed to delivering high-quality IT solutions that drive organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Project Lead
ROBERT HALF
05.2023 - 05.2023
- Oversee on-site presence of technicians, ensuring their timely arrival and availability
- Assist technicians in troubleshooting issues and tracking equipment to facilitate efficient operations
- Communicate technical issues to upper management, providing timely updates on the status and resolution
- Ensure seamless testing experience for all students by addressing and resolving any technical problems
- Collaborate with cross-functional teams to proactively address project issues and mitigate risks
- Monitor project performance, identifying areas for improvement and implementing necessary adjustments
- Deliver comprehensive project status updates to stakeholders and executive management
- Identify necessary plans and resources to achieve project goals and objectives
- Ensure the quality of deliverables and compliance with specifications before client submission
- Track project progress and closely monitor team member performance, intervening promptly in case of errors or delays
- Source, evaluate, and manage vendors required to successfully accomplish project objectives
Access Analyst
ASCII GROUP| TD Bank
08.2022 - 09.2022
- Grant access to designated network systems based on authorized permissions and requirements
- Collaborate closely with security and IT teams to implement and sustain robust security systems
- Ensure that access privileges are granted with the principle of least privilege, aligning with job-specific needs
- Take proactive measures to initiate protective and corrective actions, mitigating the risk of future incidents
- Adhere to company standards to support the certification and accreditation of computer networks and standalone information systems
Administrative Support
Savannah River Site
01.2021 - 08.2022
- Demonstrate meticulous attention to detail in all administrative tasks
- Scan medical records into the EDWS system, ensuring proper access permissions for authorized users
- Provide guidance and support to administrative and clerical staff on functional and operational matters
- Streamline procedures to simplify and optimize workflow processes
- Effectively relay and accurately record information received from various sources
- Perform diverse clerical duties to support technical or administrative functions
- Proficiently handle general or specialized typing tasks
- Manage filing system, enter data, and complete other clerical tasks efficiently
- Assist coworkers and staff members with daily special tasks, fostering a collaborative work environment
- Cultivate and maintain strong customer relationships by responding promptly to inquiries and exceeding expectations with exceptional service
- Volunteer for special projects of varying complexity, showcasing flexibility and willingness to contribute
- Continuously seek opportunities to enhance daily operations, improve client communications, streamline recordkeeping, and optimize data entry processes for increased efficiency.
General Clerk III
EGS, Savannah River Site
10.2020 - 01.2021
- Exhibit exceptional time management and communication skills in all job tasks
- Prepare and organize closed purchased orders for efficient processing and retrieval
- Generate a destruction list for records that have met their retention period
- Possess proficiency in Savannah River Site computer system applications, including Lotus Notes and People Soft
- Maintain records management and bookkeeping duties within the records department
- Assist in determining the appropriate retention period for records
- Conduct research, gather data, and prepare documents for accurate filing
- File and retrieve departmental documents promptly and accurately
- Demonstrate self-motivation and determination in accomplishing assigned tasks
- Fulfill requests for photocopying, printing, scanning, or faxing in a timely manner
- Regularly maintain and service equipment to minimize workflow disruptions and ensure smooth operations.
Identity Access Management Analyst
Sentara Health
01.2017 - 08.2020
- Configure, develop, and maintain enterprise identity management infrastructure and solutions, implementing robust security measures
- Design and administer diverse enterprise access management and authentication solutions, following industry best practices
- Provision network security and manage user and service accounts for a large customer base, ensuring uninterrupted service delivery
- Troubleshoot Powerbroker and Duo remote access issues for internal partners, promoting smooth operational flow
- Develop standardized procedures to streamline user-related tasks, enhancing efficiency
- Analyze and adapt organizational policies and standards to meet evolving security requirements
- Serve as the Lead Analyst responsible for establishing and maintaining NIST 800-171 compliance framework throughout the company
- Define and enforce standards and principles to conduct comprehensive risk assessments, focusing on quality and completeness
- Generate detailed, actionable reports to facilitate informed business decision-making
- Gather, document, and model data to identify and evaluate business trends for strategic planning purposes
- Evaluate existing processes to identify areas for improvement and devise effective enhancement plans
- Produce detailed and relevant reports for informed business decision-making
- Evaluate current processes to develop comprehensive improvement plans.
Active Directory Contractor
Sentara Healthcare, TekSystems
12.2014 - 01.2017
- Fulfilled the role of System Administrator, overseeing and managing an Oracle Identity system
- Successfully served as the Lead Project Manager for multiple Active Directory Service Accounts
- Developed strategic plans to authenticate and manage over 50 service accounts, ensuring adherence to company standards and procedures
- Provided customer service and troubleshooting support for multiple Service Accounts using Juniper technology
- Created a significant number of User Accounts, Service Groups, and Service Accounts to support organizational needs
- Established and administered profiles and accounts, while maintaining accurate systems documentation
- Created and administered profiles and accounts, also maintaining systems documentation.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
IT Support Contrator
Jacob’s Technology
01.2014 - 12.2014
- Acted as a primary point of contact for resolving desktop/laptop-related problems within a large-scale enterprise serving 56K customers
- Diagnosed and resolved various technical issues related to Windows XP, Windows 7, MS Office applications, email, exclusive applications, internet connections, and hardware/peripheral equipment via telephone support
- Noted, tracked, resolved, and reported issues and work orders using the Remedy Action Request database system
- Monitored secure and isolated networks, making necessary modifications to user accounts through Active Directory and submitting changes to file management systems and peripheral devices via Remedy
- Remotely analyzed network status updates using multiple Network Management Systems and generated relevant work orders for addressing inconsistent resolutions as required
Network Systems Administrator Manager
United States Navy
01.2010 - 01.2014
- Led as the System Administrator Manager, showcasing expertise in user account creation, data analysis, hardware/software troubleshooting, and network connectivity troubleshooting
- Managed and coordinated system backups and major network reboots, resulting in a reduction of network downtime by less than 20%
- Supervised a team of 4 System Administrators, providing training, assistance, and ongoing support
- Conducted scheduled maintenance tasks and system reloads, acting as the primary point of contact for connectivity-related matters
- Trained users on identifying and resolving common system issues
- Directed a team of 5 help desk technicians, ensuring prompt handling of help desk trouble tickets and efficient resolution of issues
- Provided technical advice to customers experiencing computer and network connectivity problems, while managing user and email account creation using Active Directory and Microsoft Exchange
- Maintained accurate logs of daily events and communicated findings to the management team
- Conducted regular comprehensive system audits to ensure system integrity and security
Education
Bachelor of Arts - Business Administration
Savannah State University
Skills
- TECHNICAL SKILLS
- Software:
- Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Office 365
- Operating Systems:
- Office 2010, Office 2013, Office 2016
Accomplishments
- CompTIA Security + | CompTIA Network + | HDI |
- SPECIALIZED TRAINING
- Essential Leadership | Leadership, and Development | Service Desk Express | Juniper | Epic Emp
- Cisco Switch Command | Unix Command | Computer Networking
Certification
- Network +
- Security +
Timeline
IT Project Lead
ROBERT HALF
05.2023 - 05.2023
Access Analyst
ASCII GROUP| TD Bank
08.2022 - 09.2022
Administrative Support
Savannah River Site
01.2021 - 08.2022
General Clerk III
EGS, Savannah River Site
10.2020 - 01.2021
Identity Access Management Analyst
Sentara Health
01.2017 - 08.2020
Active Directory Contractor
Sentara Healthcare, TekSystems
12.2014 - 01.2017
IT Support Contrator
Jacob’s Technology
01.2014 - 12.2014
Network Systems Administrator Manager
United States Navy
01.2010 - 01.2014
Bachelor of Arts - Business Administration
Savannah State University
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