Nicholas Samra

· Manage a team of 100 employees, fostering a collaborative and productive work environment

· Maintain professional relationships with clients ensuring high customer satisfaction and retention

· Oversee warehouse operations, driving over $10 million in annual sales revenue

· Facilitate the acquisition of new accounts by proposing tailored contracts as well as customized pricing models to meet the client’s needs

· Prepared and presented regular reports to senior management on branch performance compared to key metrics and standards set by the company

· Coach and mentor employees, preparing them for leadership roles and ensuring effective succession planning

· Lead daily operations meetings with cross-functional department heads to align with branch goals and improve performance

· Effectively led a team of 10 recruiters and support staff, fostering a cohesive and high preforming work environment

· Utilized data-driven decision-making to improve candidate sourcing, screening, and selection processes

· Served as the primary point of contact for clients, addressing their needs and providing customized staffing needs

· Ensured strict adherence to labor laws, regulations, and company policies, minimizing legal risks and compliance requirements

· Prepared and presented regular reports to senior management on branch performance and key recruitment trends

· Implemented performance metrics to measure team success, with a focus on fill rates, time-to-fill and client satisfaction

· Execute, practice, and enforce all Company policies and procedures while improving quality, service, and operations

· Maximize revenues by effectively managing reservations and driving local sales

· Maintaining an employee retention rate 15% higher than the industry

· Oversee service and guarantee that all points of guest contact meet standards, knowledge, and experience with high levels of guest service

· Maximized profits by booking private rooms during the week for pharmaceutical and business dinners.

Fostered relationships with local professional sports teams to allow for post-game dinners after regular hours of operations.

· Effectively multi-tasked to provide a stellar experience for guests

· Responsible for maintaining and processing food ordering

· Interviewed and lead in the training of new employees

· Managed production and efficiency with the kitchen staff

· Implemented a revised inventory system focused on storage conditions, and ordering techniques resulting in a 6% decrease in losses created by food waste

· Opened two brand new restaurants for the company including Atwater in The Park/Grosse Point Park MI and Nomad Grill/Southfield MI

· Created and implanted training programs for both front and back of the house operations

· Responsible for the daily restaurant management and operations including promotional and private on-site events

· Developed and maintained various business relationships to secure profitable opportunities for the restaurants

· Maintained appropriate LBW costs 18%, 22%, 27% respectively at each property while also keeping a 30% labor cost