Carolyn Letts
Customer Service
West Creek,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping.
Overview
17
17
years of professional experience
Work History
Nursing Unit Secretary
Hackensack Meridian Health System
Manahawkin, New Jersey
11.2023 - Current
- Performed clerical duties such as filing, copying, scanning, and faxing documents.
- Compiled patient medical records and maintained confidentiality of all patient information.
- Answered phone calls from patients and other healthcare professionals in a polite and professional manner.
- Called in as well as spoke to physicians for consultation.
- Managed seven units per overnight shift
- Entered and edited payroll for multiple units.
- Greeted visitors to the nursing unit in a friendly and helpful manner.
- Provided support to nurses by delivering messages or supplies as needed.
- Checked medical charts for accuracy prior to discharge of patients from the hospital.
- Processed requests from doctors for special tests or procedures for patients on the unit.
- Updated patient information in electronic health record system.
- Input data into computer systems accurately and efficiently.
- Completed forms related to admissions, discharges, transfers of patients using EHR system.
- Organized daily work schedules for nursing staff members on the unit.
- Attended departmental meetings as required and provided input where appropriate.
- Educated new employees on policies and procedures specific to the nursing unit.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Patient Care Technician
Hackensack Meridian Health System
Manahawkin, NJ
07.2007 - 11.2023
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Provided emotional support for patients and families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Participated in quality improvement activities within the department.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Skills
- Medical terminology proficiency
- Medical Record Management
- Adaptable to change
- Healthcare compliance
- Data Entry
- Documentation Review
- Electronic Recordkeeping
- Medical Terminology
- Referral Verification
- Scheduling Tests and Procedures
- Patient Health Information Access
- Basic Life Support for Health Care Providers (BLS)
- CPR Certified
- Team Collaboration
- Problem-solving aptitude
- Regulatory Documentation
- Multitasking
- Reliability
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Interpersonal Communication
- Flexible Schedule
- Active Listening
- Administrative Support
- Organizational Skills
- Self Motivation
- Clerical Support
- Attention to Detail
- Team building
- Written Communication
- Professional Demeanor
- Goal Setting
- Preparing Treatment Rooms
- Epic Systems
- HIPAA Compliance
- EHR Software
- Employee Scheduling
Timeline
Nursing Unit Secretary
Hackensack Meridian Health System
11.2023 - Current
Patient Care Technician
Hackensack Meridian Health System
07.2007 - 11.2023
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