NICHOLAS SCHIELE
West Jordan
Summary
Professional support technician with 5 years of experience, strong analytical and problem-solving capabilities. Skilled in troubleshooting, network configuration, and customer service. Proven ability to collaborate effectively in team settings and adapt to evolving needs. Reliable and results-driven, with a focus on delivering high-quality technical support and ensuring a secure environment. Eager to leverage skills to contribute to a high-performing security team. Knowledge of network protocols, system administration, and user support ensures seamless operations and high-quality service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tier 2 Support Technician / Jr. Security Engineer
Calculated Research & Technology
American Fork
07.2022 - Current
- Administered and acted as SME for multiple security solutions, including Huntress SIEM, ConnectWise Perch, Cisco Umbrella, ConnectSecure Vulnerability Manager, in addition to firewall and email protection through Barracuda and CheckPoint, to bolster the overall security infrastructure.
- Resolved complex technical issues for end-users, ensuring minimal downtime and efficient operations.
- Conducted and managed incident response activities utilizing SentinelOne, ConnectWise Perch, and Huntress SIEM, effectively addressing and mitigating security incidents.
- Leveraged Datto BCDR solutions to ensure comprehensive backup and disaster recovery processes, thereby maintaining business continuity and data integrity.
- Operated as a tier 2 escalation point for helpdesk tickets from tier 1 technicians, providing guidance to tier 1 technicians on ticket resolutions.
Help Desk Technician
Avalon Healthcare
Salt Lake City
02.2021 - 07.2022
- Operated as tier 1 technician resolving, primarily hardware tickets for Windows, Mac and IOS devices, with occasional account work in PointClick Care
- Successfully deployed SOPHOS EDR across 3,000 endpoints, ensuring robust endpoint security and threat protection.
- Successfully updated 2,000 devices form Windows 7 to windows 10 across 6 states and 60 facilities.
Dairy Supervisor
Whole Foods Market
Park City
08.2019 - 02.2021
- Managed the dairy department operations, ensuring product quality and compliance with health standards.
- Trained and supervised new employees, which enhanced productivity and reduced errors.
- Implemented effective inventory control measures, decreasing waste and improving stock accuracy.
- Collaborated with suppliers to ensure consistent stock levels, resulting in fewer stockouts.
- Addressed customer complaints efficiently, leading to a 20% increase in customer satisfaction.
Education
M.S. - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City08-2025
B.S. - Cybersecurity & Information Assurance
Western Governors University
Salt Lake City10-2024
Skills
- Barracuda/ Checkpoint Email Protection
- Incident Response
- Firewall Management
- Security Analytics
- Endpoint Security
- Project Management
- Network Security
- Security Operations
- Intrusion Detection
- Security Awareness Training
- Security Auditing
- Troubleshooting
- Team Training
- Customer Service
Certification
- Network+, CompTIA
- Security+, CompTIA
- CySA+, CompTIA
- Project+, CompTIA
- Pentest+, CompTIA
- SSCP, ISC2
LANGUAGES
English
Timeline
Tier 2 Support Technician / Jr. Security Engineer
Calculated Research & Technology
07.2022 - Current
Help Desk Technician
Avalon Healthcare
02.2021 - 07.2022
Dairy Supervisor
Whole Foods Market
08.2019 - 02.2021
B.S. - Cybersecurity & Information Assurance
Western Governors University
M.S. - Cybersecurity and Information Assurance
Western Governors University