Nicholas Schoudt
Acworth ,GA
Summary
Strategic Account Executive with a proven track record with Sales and Operations at Epes Transport. Experienced with managing high-value client accounts and delivering tailored solutions that align with business objectives. Utilizes strategic thinking to drive client satisfaction and retention. Track record of building and nurturing strong client relationships through operations experience to achieve mutual success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Strategic Account Executive
Epes Transport
10.2018 - Current
- Led contract renewal discussions, reinforcing customer value propositions while negotiating favorable terms for the organization.
- Established strong relationships with key clients by providing personalized solutions and exceptional service.
- Delivered impactful presentations, showcasing product value propositions.
- Built extensive networks within target industries, securing valuable referrals and expanding the company's presence in key markets.
- Collaborated with Penske Logistics teams to execute strategic sales plans.
- Increased revenue by identifying growth opportunities and developing tailored account strategies.
Dedicated Regional Manager
Epes Transport
08.2014 - 10.2017
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Worked on-site with customer to increase customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for four locations throughout operating area.
Dedicated Manager
Epes Transport
04.2013 - 08.2014
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance of approximately 25 driver associates by monitoring daily activities and mentoring.
Operations Manager
Epes Transport
06.2012 - 04.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Load Planner
Epes Transport
06.2008 - 06.2012
- Reduced transportation costs and increased service levels for the company with effective load planning and "out of the box" thinking.
- Coordinated closely with Operations team and drivers to address any issues, ensuring smooth operation of the supply chain.
- Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
- Led operations team on the weekends to ensure service standards were met with limited disruptions while improving utilization across the fleet.
Driver Manager
Epes Transport
01.2008 - 06.2008
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained driver hours, vehicle maintenance, utilization and fuel costs for 40+ driver associates.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Counseled drivers on violations of company policy or service standards to improve performance and safety.
Education
BBA - Marketing/Logistics
Georgia Southern University
Statesboro, GA12-2007
Skills
- Customer satisfaction
- Deal closing
- Value-based selling
- Client onboarding
- Teamwork and collaboration
- Sales presentations
- Pipeline management
- Operations Experience
Certification
- Maximizing Performance: The Power of Feedback
- Dale Carnegie Training
- Epes Transport Career Path Training Program
- Situational Leadership II
Timeline
Strategic Account Executive
Epes Transport
10.2018 - Current
Dedicated Regional Manager
Epes Transport
08.2014 - 10.2017
Dedicated Manager
Epes Transport
04.2013 - 08.2014
Operations Manager
Epes Transport
06.2012 - 04.2013
Load Planner
Epes Transport
06.2008 - 06.2012
Driver Manager
Epes Transport
01.2008 - 06.2008
BBA - Marketing/Logistics
Georgia Southern University
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