Nicholas Schreuder
Burnsville,MN
Summary
Skilled Services Technician Sr with extensive experience in Tier 1 and Tier 2 support, primarily at Insight (The Toro Company). Proven track record in Exchange administration and crisis management, significantly improving system reliability for over 1000 users. Strong problem-solving capabilities complemented by proficiency in Microsoft Entra and O365 portal management, along with exceptional training and communication skills. Committed to enhancing operational efficiency through strategic technical support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Services Technician Sr
Insight (The Toro Company)
Bloomington, MN
06.2011 - Current
- Provided Tier 1 and Tier 2 support
- Exchange administration: creating distribution lists and contacts, migration of accounts to the cloud and back on-premises
- Provided communication and coordination during major system outages
- Provided training to Call Center/Service Desk agents
- Troubleshooting non-critical issues via a web form submission, emails, and phone
- Providing break/fix support for user’s laptops and desktops (1000+ users)
- Imaging and deploying devices for lifecycle and new hires
- Managing incidents within Cherwell Service Management
- Maintained audio/visual equipment in conference rooms
- Performing Sarbanes Oxley audits
- Remotely supported clients’ various computer needs/issues with LogMeIn Rescue
- Administered groups and users' access within O365 administrative portals
- Administered groups and users' access in Microsoft Entra
- Provisioning and Deprovisioning user accounts
Client Support Specialist
Ajilon Consulting (Target Corporation)
Brooklyn Park, MN
10.2009 - 05.2010
- Provided Tier 1 technical support for Corporate Hardware and Software Systems
- Provided Tier 1 technical support for Retail Hardware and Software Systems
- Managed and facilitated calls between clients and Tier 2 support
- Troubleshooting non-critical issues via a web form submission
Rollout Room Technician
Ajilon Consulting (Target Corporation)
Brooklyn Park, MN
07.2006 - 06.2009
- Provided Tier 2 Technical Support
- Implemented new hardware and software configurations to numerous mobile devices in stores
- Facilitated conference calls with Deployment Services teams that manage software and server deployments
- Managed company resources to support new applications deployed to all company workstations
- Reported on deployment statuses to management
- Troubleshooting failed deployments to ensure company employees were effectively supported by their applications
- Collaborating with multiple support teams to address concerns and resolve issues relating to new software and hardware deployments
Education
Computer Programming -
Saint Paul College
Saint Paul, MN06.2005
Computer Science -
Bemidji State University
Bemidji, MN12.2000
Skills
- Experience with Windows PowerShell and scripting
- Computer troubleshooting
- Microsoft Exchange Support
- Active Directory
- Windows 10
- Dell hardware
- HP Enterprise Printer Management
- Experience with Microsoft Entra
- Management of O365 Portals
- MECM
- Office 2016
- Mobile devices
- MFA
Certification
- A++
Timeline
Services Technician Sr
Insight (The Toro Company)
06.2011 - Current
Client Support Specialist
Ajilon Consulting (Target Corporation)
10.2009 - 05.2010
Rollout Room Technician
Ajilon Consulting (Target Corporation)
07.2006 - 06.2009
- A++
Computer Programming -
Saint Paul College
Computer Science -
Bemidji State University
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