Nicholas Schuler
Elsberry,MO
Summary
Proven leader with a track record of enhancing efficiency and customer satisfaction. Excelled in inventory management and customer service, significantly improving operational workflows and client relations. Skilled in invoice processing and adept at fostering team collaboration, consistently delivering projects on time and within budget.
Overview
7
7
years of professional experience
Work History
Parts Manager
Mordt Tractor & Equipment
04.2024 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
Project Manager
Advocate Construction
09.2021 - 11.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Prepared and submitted project invoices for review and approval.
- Managed projects from procurement to commission.
Owner
Stellar Contracting
01.2019 - 11.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Service Writer
Big St. Charles Motorsports
04.2017 - 03.2019
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
Education
High School Diploma -
Francis Howell High School
Saint Charles, MO06.2004
Skills
- Customer Service
- Invoice Processing
- Inventory Management
- Ordering parts
Accomplishments
Proudly served in the United states Marine Corps from 2004-2007.
Timeline
Parts Manager
Mordt Tractor & Equipment
04.2024 - Current
Project Manager
Advocate Construction
09.2021 - 11.2023
Owner
Stellar Contracting
01.2019 - 11.2021
Service Writer
Big St. Charles Motorsports
04.2017 - 03.2019
High School Diploma -
Francis Howell High School
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