Summary
Overview
Work History
Education
Skills
Interests
Work Preference
Timeline
Generic
Nicholas Schwall
Open To Work

Nicholas Schwall

Bay City,MI

Summary

Dynamic and results-oriented Senior Director of Operations with a proven ability to lead cross-functional teams and optimize business processes, driving operational excellence across diverse industries. Successful in scaling operations, reducing costs, and enhancing service delivery through data-driven decision-making and innovative process improvements. Expertise in leading organizational transformations, fostering high-performance cultures, and aligning operational strategies with overarching business goals. Skilled in managing customer relationships to boost satisfaction and loyalty, leveraging effective communication and problem-solving techniques to meet client needs while maintaining exceptional service quality.

Overview

25
25
years of professional experience

Work History

Senior Director of Operations / Co-Owner

Herman Hiss & Co
01.2008 - Current
  • Analyze historical and current financial data to determine annual budgets, resulting in more accurate fiscal forecasting and a [30%] reduction in unexpected expenditures
  • Inspire and guide a high-performing sales team by setting individualized annual sales goals and coaching them through complex deals, leading to a [25%] increase in overall team sales
  • Maintain balanced inventory levels by aligning stock with budget and project timelines, helping to meet targets while avoiding overstock and reducing holding costs
  • Streamline inventory control processes by implementing real-time tracking systems, which reduce stock discrepancies and improve order accuracy
  • Direct brand and promotional strategy as Marketing Director, increasing campaign engagement by [30%] and enhancing brand visibility across multiple markets
  • Develop and manage integrated social media and e-commerce strategies, boosting online sales and growing customer engagement significantly
  • Negotiate purchases and maintain vendor relationships with high-end jewelry and diamond suppliers, ensuring inventory quality while reducing procurement costs by [15%]
  • Lead talent acquisition and onboarding initiatives as Hiring Director, improving retention by [20%] and decreasing time-to-hire
  • Accelerated revenue growth from $3.1 million to $3.9 million in 2024 by aligning operational, sales, and marketing strategies toward high-margin products and channels
  • Expanded market share by 20% in 2024 by targeting untapped customer segments and refining positioning strategies to outpace competitors
  • Led cross-functional teams to streamline operational processes and enhance productivity.
  • Oversaw budget management, ensuring alignment with organizational goals and resource allocation.
  • Developed and executed operational plans to achieve organizational goals.
  • Mentored team members, fostering a culture of professional growth and development.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.

District Manager

PPG Industries
01.2001 - 12.2007
  • Led district operations, ensuring alignment with corporate objectives and compliance with safety standards.
  • Developed and implemented strategic sales plans to drive market growth within assigned territories.
  • Analyzed market trends and customer feedback to optimize product offerings and enhance customer satisfaction.
  • Managed budget allocations, optimizing resource utilization while maintaining quality standards in service delivery.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Education

Bachelor of Business Administration -

Saginaw Valley State University

Skills

  • Strategic Planning
  • Operational Leadership
  • Process Improvement
  • Financial budget oversight
  • Performance Optimization
  • Supply Chain Management
  • Team Leadership
  • Financial Analysis
  • Communication
  • Problem-solving
  • Development of marketing strategies

Interests

PSA Collectors Club Premium Member

Sports Card & Memorabilia Collector

Travel Baseball Coach

DDA Board Member

Local Little League Advisory Board Member

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Salary Range

$90000/yr - $200000/yr

Timeline

Senior Director of Operations / Co-Owner

Herman Hiss & Co
01.2008 - Current

District Manager

PPG Industries
01.2001 - 12.2007

Bachelor of Business Administration -

Saginaw Valley State University

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